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AT&T Secure Family - App Info From the AT&T Community Team

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AT&T Secure Family - App Info From the AT&T Community Team

Peace Of Mind Just Got A Lot Easier 

 

The AT&T Community Team is proud to announce that Secure Family will now work with your mobile carrier! It give you the tools to help you keep an eye on your children (monitor up to 10 devices) and keep their online experience safe. Your family security is important to us, so we wanted to take it to the next level.

We think you’ll love it, so you can try the new app for Free for 30 days.

Try it now

Location tracking features

 

FM.gifWith AT&T Secure Family’s interactive map, not only can you check your child’s location when you need to, you can schedule alerts to so you know where your child is at after school or if they go out to the movies. Other features include:

  • Arrival and departure alerts
  • Location history

Data control features

Have you thought about limiting your child’s access to Wi-Fi during school or other important times? With AT&T Secure Family you can pause and resume internet access. Other features include:

  • Permanent and temporary data block 
  • Data-time restrictions

Web and app filters

With Secure Family, you can block websites or apps in a category, with a single tap. You can set 4 filters to control the content your child sees based on age-appropriate settings. Other features include:

  • Website and app blocks 
  • App purchase restrictions 

Notifications and usage info

Afraid your child will turn off certain settings? With Secure Family, you will get an alert if your child tries to turn off location permissions. Other features include:

  • Battery status
  • Call and text buttons
  • Voice, text, and data usage info

Check out Secure Family page for more information regarding the features.

 

How can I get AT&T Secure Family?

You’ll be directed to download the app for your compatible devices, which includes Apple® iPhones® and tablets (requires iOS® 10 or higher) and Android smartphones and tablets (requires Android® 5.0 or higher).

 

 

How do I add family members to AT&T Secure Family?

It’s easy to add family members to Secure Family. From the app, tap the plus (+) icon at the top and follow the prompts.

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
25,100 Views
Message 1 of 36
Mentor

Re: AT

removed it, you're probably right

Message 16 of 36
Teacher

Re: AT

How do we keep our kids from uninstalling this app?  Please bring back CARRIER BASED controls.






Message 17 of 36
Teacher

Re: AT

Turn on (free!) Location Sharing in Google Maps.  It works great to see exactly where my son is, and for him to see where his parents are. 

Message 18 of 36
Mentor

Re: AT

you dont, even if they leave it installed your kids can simply pull the notifications tab down and disable the VPN the app puts of the phone. this new system is HORRIBLE!!!

 

why this is marked solved I have no clue...

Message 19 of 36
Mentor

Re: AT

I think the main thing missed is the ability to actually control what and when our children are using the phone for DATA. with the VPN this garbage app creates, kids can simply turn the VPN off and there goes the parental control. 

Message 20 of 36
Teacher

Re: AT

THIS IS NOT SOLVED.   Secure Family is worthless to anyone with kids old enough to uninstall the app or disable the VPN (which is pretty much any kid old enough to use a smartphone).    Please bring back Smart Limits or allow us to set data limits without installing anything on kids' phones!

Message 21 of 36
Tutor

Re: AT

This app is completely useless for parents unless you make it so the VPN can not be disabled OR Apple makes it so that parents can restrict the device management feature on iPhones.  

This has been the most frustrating experience as a parent.  I thought I had everything filtered and that I was keeping her off the internet at various times and turns out I was keeping her from doing anything.

The only thing that works on this app is the location feature.  

I get an alert about her location everyday, but I can't do anything to control what she is doing on her phone.  Fabulous.

Why can't AT&T fix this problem?? 

And why can't we limit time on their phone or have a shutoff time at night????

Super frustrated.

Message 22 of 36
Contributor

Re: AT

Just a terrible app with a complete lack of intuitiveness.  As other have expressed it is way to easy for our children to either disable VPN or simply delete the app.  This is NOT parental control.

 

There are better apps to track your child's location but I need this to limit data access at night or my daughter will be on Snapchat all night long.

 

For a hefty monthly charge coupled with the time this app has been released it extremely disappointing that AT&T has not addressed this.

Message 23 of 36
Teacher

Re: AT

The real solution is switching to T-Mobile because their Family Allowances does what Smart Limits used to do.  I was a AT&T customer for over 20 years and switched because of this issue.

Message 24 of 36
Tutor

Re: AT

You can still block internet usage.. and yes it doesn’t make since to pair it if the child can easily delete the app 😕 AT&T needs to take consideration from parents views and comments. I don’t think pairing is a good idea to block apps because even if you don’t pair the phone, we can block the internet but we should be able to block apps without pairing phones..Another way is to make changes on screen time but you have to get the phone from your child to have acces, but that is another battle as well... I enjoyed smart limits but I don’t remember that we were able to block apps. Good Luck, Hope AT&T make changes and soon.

Message 25 of 36
Contributor

Re: AT

My child can't access any web page at all. I've cleared All of the content blockers and she still can't browse to ANY web page nor play any game that requires a network connection. . Can't go to family.com. The phone is useless. If I uninstall AT&T secure app, the phone works fine. Paid it back - no web browsing. My only option is to uninstall and turn off the service. Pure at&t garbage. 

Message 26 of 36

Re: AT

if my husband sent me an invitation for this, and I ignored him, is he able to track me or do I have to accept the invitation? 

Message 27 of 36
Employee

Re: AT

@frigidwinter87  no you have to accept for it to work

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 28 of 36

Re: AT

thanks, the whole concept of him knowing my every move freaks me out and I dont care for it. 

Message 29 of 36
Employee

Re: AT

@frigidwinter87  you may want to got through your phone ,if hes had physical access to your phone he may have installed other tracking software

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 30 of 36
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