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AT&T Call Protect Not Sending PIN

AT&T Call Protect Not Sending PIN

I have had AT&T Call Protect on my iPhone 7 for about a year now, but when I open the app, it states that I need to verify my device. However, no matter how many times I request a PIN, I never receive one via text. I have already followed the procedures I have found elsewhere in the forum, but to no avail. That is, I have removed the app from the phone, and then removed the feature from my account online. When I reinstall the app, the cycle begins again. I have been searching to see which phone number might be sending the PIN message because I am wondering if I have it blocked, but I have found nothing. Otherwise, I can't explain why this is happening. The iPhone is up to date with all iOS patches (12.4.1). Please advise. Thanks.

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Accepted by stchrispin
‎09-04-2019 4:54 PM

Re: AT&T Call Protect Not Sending PIN

Hello @stchrispin

 

Thanks for the post. We can definitely help you set up the AT&T Call Protect app for iOS.

The pin will be delivered using shortcode 74611888. With iOS you can block numbers in multiple places. The shortcode may be blocked in either your Phone, FaceTime, or Messages apps.

Here's how to check:

  • Phone > go to Settings > Phone > Call Blocking & Identification
  • FaceTime > go to Settings > FaceTime > Blocked Messages
  • Messages > go to Settings > Messages > Blocked

Go ahead and check all your iOS settings. The links above provide additional information. We think they will help. Please keep us updated.

Kenneth, AT&T Community Specialist


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Message 2 of 4

Re: AT&T Call Protect Not Sending PIN

That was it! I must have accidentally blocked that number, so thanks for the info! Much appreciated.

Message 3 of 4
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Re: AT&T Call Protect Not Sending PIN

Hello @stchrispin!

 

That's awesome to hear that the recommended steps worked and your case is resolved.

 

Thank you for your participation in the AT&T Community & Forums.

 

We hope you enjoy the rest of your day! 🙂

 

Lar, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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