Contributor
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1 Message
Why won't it let me do a standard upgrade on anything but an iphone?
I am out of my 2 year contract. I want to do a standard upgrade and not the installment next upgrade. When I go to upgrade my phone, it will only let me do a standard upgrade with an iphone and no other smart phone. I've talked to numerous AT&T support personnel and they keep transferring me to someone else telling me it is not their department. They've even put in a support request for me and I get the response that it's not their area and refers me back to the people that sent me to them. They have told me that I am eligible for an upgrade, but don't understand why it will only allow me to get an iPhone with a standard upgrade and not any other smart phone. Has anyone else had this problem? AT&T doesn't seem know how to fix it so I am hoping someone here does.
Alexis
Employee
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513 Messages
9 years ago
Hi acetow6345,
I'm sorry to read about the upgrade issues with your service/device. I'll be more than happy to take a look at this for you so we can get things back on track . Please send me a private message by clicking here and be sure to include the following details so I can help:
Wireless #:
Name on Account:
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Alexis
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