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Upgrade my internet for business has took over 3 years, is that normal for business accounts?

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Upgrade my internet for business has took over 3 years, is that normal for business accounts?

Hello-

I have been trying to upgrade my internet from 10mbps to 100mbps for over 3 years. In that time i have had countless account managers. Each account manager has instructed me to sign a new contract with them and upgrade my internet with them and then i get assigned a new person to say the same thing. I have been getting billed for all the times i have tried to upgrade and at one point was paying for 4 internet accounts that i did not receive any service on due to AT&T failing to upgrade.

 

  • I want to ask if this is normal?
  • Is this how AT&T works usually with business customers?
  • Are other people experiencing the same lack of care for business account?
  • How long does an upgrade take for business accounts?
  • Do business accounts get several different account managers switching per year like we do?

 

AT&T is the only provider in my area (ZIP: 90040). My business is struggling and i have not been able to talk to my account manager for about 3 or 4 months now. Trying emails and calls but nothing.

 

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Administrator

Re: Upgrade my internet for business has took over 3 years, is that normal for business accounts?

Hello @AramcoImports

 

Thank you for reaching out on our Business Community.  I want to apologize for the poor customer experience you had thus far.  I will be happy to get you some help and have someone look into this.  Please private message me by clicking here the following information, so I can further assist you.

 

Contact Name:

Contact Number:

Contact Email:

Business Name:

Account Details:

 

Thank you.

Chris

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Contributor

Re: Upgrade my internet for business has took over 3 years, is that normal for business accounts?

Contact Name: Hrag *****

Contact Number: *****

Contact Email: *****


Business Name: *****

Account Details: We have multiple account numbers, where we should only have
one.



I have lost almost all confidence with AT&T. I need someone with authority
to spend about an hour with me on the phone to resolve all my issues:

* Billing issue

* We have multiple bills, when we should only have 1
* We have been threatened from AT&T that we would be disconnected if
we do not pay the bills we are not receiving service for.
* We have paid thousands of dollars for something we have never
received any service for and need refund urgently

* Upgrading issue

* It has taken multiple attempts with no success still to upgrade our
internet
* Our Business depends on internet and AT&T is the only provider, we
have no choice to see our upgrade through, hopefully I don't end up waiting
another 3 years by then.

* Many more issues

* I have many more issues with AT&T but that would take more than 1
hour for example below:
* Account managers keep switching, and nothing is getting done on my
account. This is the root of all my problems. Due to the absence of customer
service, I have had countless issues.
* Just learned my previous account manager is not working at AT&T
anymore, this is why I haven't heard from anyone for 3-4 months.
* My previous account manager has retaken our account, but I have not
spoken to her yet and its been a week.

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

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