Unresolved Billing Issue - Embarrassing Service Disconnects
I have had AT&T business service since 2001. A 3 line phone system with voice mail and internet. The only change we made was to go from DSL to Uverse a year or so ago. Our bill has had incorrect contract pricing since August of 2017. I have spent no less that 4 hours on multiple calls being asked to pay the bill anyway and the credit will be applied in 1-2 billing cycles. It is now nearly February. Our phone service to our patients has been turned off twice. Embarrassing to say the least. I am amazed that in today's day and age the bills are not more seamlessly managed online for the two services and that apparently NO ONE has the ability to fix a relatively simple billing issue on the spot. Disappointing that I do not have other options.
I'm so sorry to read about the billing issues with your service, we definitely need to take a closer look at this for you to get things back on track. Please send me a private message by clicking here and be sure to include the following details so I can assist you:
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AT&T Social Media Manager
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