Thank you for participating within the AT&T Business Community. We understand you are having issues with registering for Premier and we would like to assist you. We have sent you a Private Message to gather some additional information in order to help you.
I read my inbox and e-mailed with the information required. I received a responding e-mail telling me they would attempt to resolve it.
I e-mailed the person back and thanked them for assisting.
I was immediately given an automatic e-mail saying they would try to respond within 24-48 hours.
It has been over 48 hours and I have not received another e-mail.
This is absolute garbage. First I'm stuck with myATT customer support which cannot help me.
Then I am redirected to Premier Customer Support which only works if you are LOGGED IN.
Then I am redirected to call Premier Customer Support who after 45 MINUTES ON A BUSINESS LINE I am told they would e-mail me within 48 hours to resolve the issue.
AFTER 48 HOURS with no e-mail and the problem persisting, I am forced to seek help HERE.
After ANOTHER 48 HOURS waiting because customer support here is NOT AVAILABLE ON WEEKENDS, I am given a private message and told to e-mail someone the information.
AFTER BEING TOLD TO WAIT 48 HOURS, I have received absolutely no response on the situation.
Garbage. Absolute trash. You are paid to give customer support. I am a customer. Someone needs to support me. This process has gone over a week and it is absolute trash that a multi-billion dollar company takes a week to come up with absolutely no solution to a customer's problem.
I want to view my calling history. That's it. I am trying to find a number that called me last month.
I want to speak to someone in a higher position who might actually help me, instead of being juggled around by garbage customer support who couldn't help a man dial 911.
Very unsatisfied with this "customer support" you people call it. I don't know what kind of sweet deal you guys got where you can sit around doing nothing all day and being paid, but someone here needs to step up to the plate and do their job.
We understand your frustration and we apologize that you have not been contacted yet by our technical team. We will reach out to them immediately and get an update for you and escalate if necessary. Once we have contacted our technical team, we will respond to the email that you sent us last night with the status of your Premier login.