Refund expected because 2 stations were out for months in 2017 Raleigh NC
I spent over 45 minutes on the phone with AT&T telling them I had called several times during when WRAL and channel 50 were blacked out - and everyone I spoke with said I could get a refund once the contract was agreed to and the channels came back on. One AT&T employee said to get get Hulu to stream my shows. So they recommended I pay more for something else since they couldn't give it to me. really? Anyway (Channels came back on in Nov) I called today today - they said no refund. They will give me a $10 credit toward my landline through them but that is all. I am livid. They made millions I am sure while the contracts were in limbo and the customers don't get to see any of it. My neighbor complained about it and he was given a bonus of 400 channels for a year and $30 credit a month for a year because of this same issue - but I can't get anything???? Is it because we are a business account. If that is the case then that is even worse. I even talked to the retention dept and they were the ones that gave me $10. That really is insulting. I do not know what my next step is but to cancel and publicly tell my store about their customer service - but I have to tell you I really don't want to do either. That is not how I do business to my clients - how is AT&T allowed to do business this way? I am just stumped - any ideas????