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Paperless billing sign-up reward

Contributor

Paperless billing sign-up reward

I signed up for paperless billing when I was offered a $50 restaurant.com gift card.  I was told I had to complete 3 full months of paperless billing so I have waited patiently.  I just received information about a $10 gift card as a reward for my going paperless.  What happened to the $50 reward from Restaurants.com?

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Message 1 of 51
Employee

Re: Paperless billing sign-up reward

Hi steveamerica,

 

 I would be happy to help. I have sent you an email with information. Please respond with the requested information so I can further assist.

 

Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 51
Contributor

Re: Paperless billing sign-up reward

Sometimes I get frustrated by the broken promises of AT&T and a number of other companies.  It seems sometimes to be the bait and switch practiced by stores especially on Black Friday.

Message 3 of 51
Employee

Re: Paperless billing sign-up reward

Hi Marricat,

 

Sorry to hear you feel this way; allow us to turn this around. What exactly is going on? We have sent you an email requesting more information. I would like to help.

 

Once we have the details, we will investigate and follow up with you.

 

Talk to you soon,

 

Alexis

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 51
Contributor

Re: Paperless billing sign-up reward

With the email promotion from AT&T to sign up for Autopay for $50.00 restaurant.com gift card.

I received information via email for $25.00 gift card as reward for going to Autopay.

I've called 800-331-0500 and chat online with no solution.

1. Online rep could not be able  to help and provide restaurant.com which didn't work due to this is AT&T promotion not restaurant.com

2. Call 800-331-0500 they couldn't help and refer me to local store AT&T location which the store they cannot help me and point me back to 800 number.

 

Can you be able to help as you've stated in this subject.

 

Thank you

Message 5 of 51
Employee

Re: Paperless billing sign-up reward

Hi lechoung2000,

Let me help get things back on track. I've sent you an email to get further details so that I can assist. Once you respond, I can take a look and follow up with you.

Thank you and talk with you soon,

Alexis

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 51
Contributor

Re: Paperless billing sign-up reward

I also have the same issue. I got the paperless billing sign up offer for $50 and I signed up. I just received an email stating that I received a gift card for going to paperless billing for $25.

 

 

Message 7 of 51
Contributor

Re: Paperless billing sign-up reward

Sorry, not paperless billing. I meant switching to automatic recurring payments.
Message 8 of 51
Employee

Re: Paperless billing sign-up reward

Hi mdscott2,

 

I would be happy to help. I have sent you an email requesting more information. Please respond with the requested information so I can further assist.

 

Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 51
Contributor

Re: Paperless billing sign-up reward

I have received the same offer for a $50 restaurant.com gift card to how paperless. It has been 7 months & 3 long exhausting phone calls to AT&T without any help. I have emailed restaurant.com & still waiting to hear back from them. I am disappointed in this fraud of an offer & horrible customer service. No one could give me a direct answer to my question about this offer, I was just transferred around to different departments. I expect better from a company like AT& T
I have waited patiently and tried calling to resolve this issue but no one has been of any assistance.
Guess this was just a scam like everyone else is posting.
Message 10 of 51
Contributor

Re: Paperless billing sign-up reward

Hello
Did you ever receive your $50 restaurant.com gift card? I'm curious as I had the same issue.
Diane
Message 11 of 51
Former Employee

Re: Paperless billing sign-up reward

Hi Dbrne,

 

I will be happy to look into this for you.  I have sent you an email to the address you provided during registration.  Please respond with the requested information so that I can further assist.

Message 12 of 51
Tutor

Re: Paperless billing sign-up reward

If they ever get me my login information, I too told them the paperless billing would be great, due to inheriting my father's company that is 2400 miles from me, I will be back and forth for awhile...

Message 13 of 51
Contributor

Re: Paperless billing sign-up reward

Still waiting for the $50 gift card we've signed up paperless billing  and paying online for 4 months now .. when we will receive it?

Message 14 of 51
Former Employee

Re: Paperless billing sign-up reward

Hello billyflorsmy…,

 

I have emailed you a request for additional information. Please respond for additional assistance.

 

 

Thank you

 

 

Message 15 of 51
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