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My yearly billing fiasco

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My yearly billing fiasco

I have a 4 line business account in a busy doctors office. I received a bill this month for 698.90 normally 362.89. I called they said my discounts had expired. They said I was sent a letter that I never received. This office also receives 1-2 calls per week from resellers representing themselves as ATT. This is not only annoying but waste my staff's time and we can't discern whether the calls are legit or not. They all say we need to change this or that or your contract will change etc. Anyway I was told that my bill would basically revert back to roughly what is was but they would only be able to refund the over charge after being reviewed by a supervisor and I would receive a call back in 1-3 hours. Never happened. I also e-mailed small business support, which I previously had good results, was given an automated answer and was assigned a case number 40278733. The message said they would research and send me a resolution. No answer. I can see by reading other people on this forum that many calls get made with no help.  It seems like every year or two that I have to go through this. This office is very busy and don't have time for this stuff. Can't I just get my bill every month and pay it. If you insist that we interface with ATT every year, then you need to make it more user friendly and efficient. Nobody has time for multiple phone calls to accomplish a simple task. Please Help

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Message 1 of 4
Administrator

Re: My yearly billing fiasco

Hello @ggoolsby,

Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would be happy to help.  In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: https://forums.att.com/t5/notes/composepage/note-to-user-id/3757732

And include the following details:                                                                                           

·         Full Name:

·         Business Name on Account:

·         Phone number associated with the account:

·         Preferred Contact #:

·         Email address:


Thank you,

Nancy

AT&T Social Media Manager

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: My yearly billing fiasco

Yes, a soon as you all got involved things quickly got resolved. Thanks for every thing

Message 3 of 4
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Administrator

Re: Re: My yearly billing fiasco

Hello Grady- You're very welcome! It was my pleasure assisting you. If you should ever need anything at all, please don't hesitate to reach out to us here on the Business Community . We will be here for you. You may receive a 3 question survey on me (solely on me) and your experience here on social media. If you have a few moments, do you mind filling that out and let my manager know how I'm doing?


Thank you,

Laura G.

Social Media Manager

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 4
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