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Stanfd123's profile

Contributor

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2 Messages

Tuesday, August 30th, 2016 7:25 PM

Changing billing for university-owned iPad data plan

I’m wondering if the cellular data number and SIM card for an iPad that is owned by a university department, and currently charged to a credit card, can be transferred when the monthly data plan is charged to the university department’s internal account (not a credit card). I called AT&T about this, but the person I spoke to only had info for updating credit card info.

 

Currently, the data plan, $30 per month for 3GB, is charged to the university department’s credit card. In order to comply with Stanford’s fiscal policies, the data plan needs to be ordered through Stanford's IT/Mobile Device Services group and paid for internally. A client services specialist in IT said I should ask if the cellular data number can be transferred.  

 

I have access to the cellular data number, IMEI number, billing email and billing password for this iPad. If the person who uses the iPad needs to contact AT&T, I need instructions.

Community Support

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3.1K Messages

8 years ago

Hello @Stanfd123

 

 

Thank you for reaching out on our Business Community. I will be glad to help with your account issues.

 

Please send me a private message by click here https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576

 

Please include the following information.

 

Full Name:

Preferred Contact #:

Preferred Time to be contacted (include time zone):

Email Address:

Account #:

 

 

Thank you,

Lisa

 

Contributor

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2 Messages

8 years ago

Hello Lisa,

 

I clicked the link in your email and sent you a private message.

 

Thanks.

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