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ATTM settlement check replacement

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ATTM settlement check replacement

I got an attm settlement check today. The bank said its routing number didn't exist and won't cash it. What should I do?

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Message 1 of 10
Community Support

Re: ATTM settlement

Hello @Steve6346/,

 

Thank you for your recent posting.  We appreciate your participation within the Business Community.  In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576

And include the following details:                                                                  

  • Full Name/Business Name on Account:
  • Wireless # (if applicable):
  • Preferred Contact #:
  • Preferred time to be contacted (including time zone)
  • Email address:
  • What type of service (Uverse, DSL, Landline, Wireless):
  • Description of Issue:

 

Thank you,

Nancy A.

AT&T Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 10

Re: ATTM settlement

Same for mine and my wife's. The printer used was apparently defective so there is a vertical blank line where nothing printed.

Message 3 of 10
Community Support

Re: ATTM settlement

Hello @sirshannon1

 

Thank you for reaching out on the Business Community.  More information about the class action settlement is available on the website http://attmsettlement.com/

If you have any questions about the settlement, please contact us via the settlement hotline at 1-877-905-8928 or submit an inquiry through the "contact us" page.

 

Thank you,

Chris

AT&T Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 10

Re: ATTM settlement

Hi Chris -- Thanks for your reply. I'm specifically asking why the check
has an incorrect routing number on it and is not cashable. Am I the only
one with this issue or have others had it? Thank you
Message 5 of 10
Tutor

Re: ATTM settlement

I also have a bad routing number on my check. The cashier at the bank tells me that there are "many" of these checks that people have tried to cash with her, and they must be reissued by ATT. If a random teller at my bank is aware of this problem, I find it hard to believe that AT&T is not aware of it, and is not proactively fixing it. Since other people will probably be searching for a way to get it reissued, let me list the things that will not work:

* My bank tells me it cannot be cashed in it's current form

* Don't bother with the AT&T support phone number. After being on hold for 15 minutes, a non-native speaker will become totally confused, and have no idea what you are asking about, and transfer you several times. When your lunch break is finally over without success, you will finally just hang up.

* If you try Chat, and get Samantha B., she will insist that AT&T has never issued a bad check. She's pretty insistent that this is completely impossible, and you are mistaken.

* Then I googled a while and found a Federal Trade Commission dedicated to settling AT&T lawsuits.(www.ftc.gov/enforcement/cases-proceedings/refunds/att-refunds). Called the number and they tried to help, but eventually learned that they only covered one particular lawsuit, and my check was apparently for a different AT&T lawsuit, so they cannot help. 

* Found this forum next. I will next try the website mentioned by Chris above (http://attmsettlement.com/) . Wish me luck....

 

AT&T, just do the right an reissue the bad checks without being asked by each individual.

 

Message 6 of 10
Community Support

Re: ATTM settlement

Hello @mike146,

 

Thank you for your recent posting. We appreciate your participation within the Business Community.  Let us know how you make out on: http://attmsettlement.com/ site. If you still need assistance, please private message us the following information so we can help you. Private message link: https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576

 

Your full Name:

Business Name on Account:

Business address:

Number on your account:
Preferred Contact #:
Email address:
What type of service is the lawsuit for:
Description of Issue:

Thank you,

Laura G.
AT&T Social Media Manager

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 10
Tutor
Solution
Accepted by Employee (Employee)
Accepted by RCastle
‎03-08-2017 10:06 AM

Re: ATTM settlement

**Solution**

If you have a check from "ATTM Settlement" with an invalid routing number, due to a printing problem, the resolution was to go to http://attmsettlement.com/ scroll to the bottom of the page, and fill out the online form. You will need the check number printed on your check. The next day I received an email stating that a replacement check would be sent within a month.

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Message 8 of 10
Contributor

Re: ATTM settlement

I recently received a settlement check in my deceased spouses' name, which my bank would not accept. Advise to request that the check be reissued in my name: Thomas  *** Acct.# **********. The check has been misplaced.

 

Thomas ***

Att acct:# **********

Family Plan.

 

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 9 of 10
Community Support

Re: ATTM settlement

Hello @u46n42_44

 

Thank you for reaching out on our Business Community.  You may need to contact the settlement administrator, ARPC, please call 877-905-8928. You can also find more information about the settlement at http://www.attmsettlement.com/Default.aspx.

 

Thank you.

Chris

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 10
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