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AT&T Uverse bill paid using my bank's online bill pay

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AT&T Uverse bill paid using my bank's online bill pay

I have proof that the charge which was due 8/24 was actually paid electronically on 8/21.  This means AT&T had the money on 8/21.  I got an email today that my account is past due.  I was on the phone an hour talking to supposedly the billing and accounting department.  Seems no one understands what online bill pay is.  They wanted a confirmation # and when I gave them the File Number of the payment file they didn't know what to do with it.  Then I was told that they had a system change last month and payments may take 10 - 13 days to post.  If this is the case then A LOT of folks will be paying late fees as I was told I had a late fee on my account now.  But to not worry, they would flag it as not applicable.  How can you trust that?  Especially since I have proof of payment that they weren't interested in.  They just kept telling me that my last payment was in July.  I told them I could see that online and we were talking about the paid August payment that wasn't applied to my account.  Then they asked what credit card did I use.  After 50 minutes, I finally got to a "supervisor" who told me the same thing the first rep said including the last payment was in July.  Finally he was the one that told me about the 10 - 13 days to post.  How does an electronically received file with payment from an online bill paying service take so long to apply to accounts?  His solution was for me to pay the bill 10 - 13 days sooner that I paid this month.  So for a bill due on the 24th, I should pay electronically by the 8th.  He did say to wait a few more days to see if the payment gets posted to my account.  This is ridiculous.  What do I do then when it isn't applied?

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Message 1 of 4
Contributor

Re: AT&T Uverse bill paid using my bank's online bill pay

Just received an email that the payment is now due 8/30.  I MADE THE PAYMENT ON 8/21.  And even if I was to double pay, which I won't, today is the 27th and according to the billing and accounting department it wouldn't get posted to my account for 10 - 13 days which would be WAY PAST the 30th.

PLEASE SOMEONE FIX THIS.

Message 2 of 4
Administrator

Re: AT&T Uverse bill paid using my bank's online bill pay

Hello @Rwuser,

 

Thank you for reaching out on our Business Community.  I want to apologize for the poor customer experience you had thus far.  I will be happy to get you some help and have our team look into this.  Please private message me by clicking here the following information, so I can further assist you.

 

Contact Name:

Contact Number:

Contact Email:

Account Details:

 

Thank you.

Chris

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 4
Contributor

Re: AT&T Uverse bill paid using my bank's online bill pay

Sent the requested information by Private Message last night.  When might I expect to hear from someone?

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