Guru
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530 Messages
Premier Online Account Management FAQs
Common questions and answers that have been asked with in this Business Community board.
Q-The status of my order is "Attention." What does this mean?
A- If the status of your order is "Attention," it means that some information in your order was incorrect or we need additional information from you before we can complete your order. You should have received an email from Premier regarding the status. Please call the phone number listed in the email for more help.
Q- Where will my order ship?
A- As a Premier customer, we will ship your order to the address you selected when you ordered. However, if you placed your order through the AT&T Upgrader, we will ship your order to your billing address on file.
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Accepted Solution
jdickerson
Tutor
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3 Messages
9 years ago
I am also having login issues. I have my username but apparently my pw is wrong and when i click forgot my password it tells me that I need to complete further security for online care. I can't do that either. Help!
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Tundra08
Contributor
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3 Messages
11 years ago
Okay so I was able to finely login 3/12/13, but today it is not letting me. Whats going on here? It is telling me that there is no user with my user name.
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kunal
Contributor
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1 Message
10 years ago
Hi.
I am new to this blog. I am woundering how can i join or make individual user from my company account. Please advice.
Thanks,
Kunal
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techmod
Former Employee
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576 Messages
10 years ago
Hi kunal,
I have sent you an email to the address that you provided during registration. Please respond with the requested information so that we can further assistance.
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techmod
Former Employee
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576 Messages
10 years ago
Hi kunal,
I have not received any response yet. Please let me know if you still need assistance or if there is another contact email address or number I can use to assist you.
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digitallife1
Contributor
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1 Message
10 years ago
When transferring financial liability from a personal AT&T account to a AT&T Premier account, I submitted my SIM CARD and IMEI numbers, yet I still get an email from AT&T Premier saying there is incomplete information. What additional information is necessary to activate the account?
Also, please update the menu for the AT&T Premier customer care line at 1-866-499-8008. After waiting 20 minutes to get through, I spoke with a rep who asked for my order number, said they would transfer me, and then the call was dropped. When i redialed back in, the system had an "overwhelming volume" of calls, and to try again later! What level of support is that!
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johnikay
Contributor
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1 Message
9 years ago
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Lyoung
Employee
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355 Messages
9 years ago
Hello Johnikay,
I understand you are having issues access the website. I would like to help. I sent off an email to you with some requested information. Please complete this and send it back to us so we can help get this issues resolved.
Thank you
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Muriel1
Former Employee
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288 Messages
9 years ago
Hi jdickerson,
I’m sorry to hear you are having issues accessing your account. I’d be happy to help. Please send me a private message by accessing the link below.
http://bizcommunity.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/103558
In the message include the information below.
Full Name:
AT&T Account Number:
Name on Account:
Preferred Contact # or Email:
What type of service (Uverse, DSL, Landline, Wireless):
Description of Issues:
Thank you,
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Praveen_Techm
1 Message
7 months ago
Hi,
I am trying to access premier portal for a new connection ( wireless end user connection ) along with phone. This is through my company account under corporate plan.
However , for the past 3 days i am unable to complete the application.
the shipping address drop down does not work and hence i am unable to complete the checkout process
can i get any help
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ATTBusinessForums
Administrator
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26.2K Messages
7 months ago
Hi @Praveen_Techm,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Brian
AT&T Business Social Media
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