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Premier Online Account Management FAQs

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Premier Online Account Management FAQs

Common questions and answers that have been asked with in this Business Community board.

 

 

Q-The status of my order is "Attention." What does this mean?

 

A- If the status of your order is "Attention," it means that some information in your order was incorrect or we need additional information from you before we can complete your order. You should have received an email from Premier regarding the status. Please call the phone number listed in the email for more help.

 

 

 

Q- Where will my order ship?

 

A- As a Premier customer, we will ship your order to the address you selected when you ordered. However, if you placed your order through the AT&T Upgrader, we will ship your order to your billing address on file.

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Message 1 of 10
Contributor

Re: Premier Online Account Management FAQs

Okay so I was able to finely login 3/12/13, but today it is not letting me. Whats going on here? It is telling me that there is no user with my user name.

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Message 2 of 10
Contributor

Re: Premier Online Account Management FAQs

Hi.

 

I am new to this blog. I am woundering how can i join or make individual user from my company account. Please advice.

 

Thanks,

 

Kunal

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Message 3 of 10
Former Employee

Re: Premier Online Account Management FAQs

Hi kunal,

 

I have sent you an email to the address that you provided during registration.  Please respond with the requested information so that we can further assistance.

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Message 4 of 10
Former Employee

Re: Premier Online Account Management FAQs

Hi kunal,

 

I have not received any response yet.  Please let me know if you still need assistance or if there is another contact email address or number I can use to assist you.

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Message 5 of 10
Contributor

Re: Premier Online Account Management FAQs

When transferring financial liability from a personal AT&T account to a AT&T Premier account, I submitted my SIM CARD and IMEI numbers, yet I still get an email from AT&T Premier saying there is incomplete information. What additional information is necessary to activate the account?

 

Also, please update the menu for the AT&T Premier customer care line at 1-866-499-8008. After waiting 20 minutes to get through, I spoke with a rep who asked for my order number, said they would transfer me, and then the call was dropped.  When i redialed back in, the system had an "overwhelming volume" of calls, and to try again later!   What level of support is that!

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Message 6 of 10
Contributor

Re: Premier Online Account Management FAQs

I need to check on an order and cannot get on the website...
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Message 7 of 10
Employee

Re: Premier Online Account Management FAQs

Hello Johnikay,

 

 

 

I understand you are having issues access the website. I would like to help. I sent off an email to you with some requested information. Please complete this and send it back to us so we can help get this issues resolved.

 

 

Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 8 of 10
Solution
Accepted by Anonymous
Accepted by Anonymous
‎08-26-2015 1:25 AM

Re: Premier Online Account Management FAQs

I am also having login issues.  I have my username but apparently my pw is wrong and when i click forgot my password it tells me that I need to complete further security for online care.  I can't do that either.  Help!

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Message 9 of 10
Former Employee

Re: Premier Online Account Management FAQs

Hi  jdickerson,

 

I’m sorry to hear you are having issues accessing your account. I’d be happy to help. Please send me a private message by accessing the link below.

http://bizcommunity.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/103558

 

In the message include the information below.

Full Name:

AT&T Account Number:

Name on Account:

Preferred Contact # or Email:

What type of service (Uverse, DSL, Landline, Wireless):

Description of Issues:

 

Thank you,

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Message 10 of 10
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