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Order Status: Action Required

Contributor

Order Status: Action Required

Hi, I am a new AT&T customer. I just ordered a new phone the other day. I decided to check the order status of my phone today. I went and checked my order status, and it said Action Required. Can somebody please tell me what im supposed to do? Thank you.

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Message 1 of 6
Employee

Re: Order Status: Action Required

Hello charlesriddle,

 

We would be happy to help with looking into your order. We have sent you an email requesting more information so that I can take a closer look for you.

 

Talk to you soon,

 

Alexis

 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6
Contributor

Re: Order Status: Action Required

i am in the same boat. order status says action required. i called the number was on the phonefor 35 minutes and they couldnt tell me anything. i got disconnected.i called again and they gaveme a different number and cant get a reason. tried chat and they cant tell me. why cant anyone tell me why

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Message 3 of 6
Contributor

Re: Order Status: Action Required

I’ve got the same notice and I’m in North Carolina out in the mountains and can’t complete a phone call,took forever to get this to work, 22-338253433727021 is my order number .Ted Bonner is my name.i need this equipment for some work I’m doing here because everything I had was misplaced w my luggage,good excuse to upgrade everything at the same time for my new business venture

Message 4 of 6
Administrator

Re: Order Status: Action Required

Hello @Tedbonner69f

 

Thank you for reaching out on our Business Community.  I will be happy to get you some help and have someone look into this.  Please private message me by clicking here the following information, so I can further assist you.

 

Contact Number:

Contact Email:

Personal/Business:

 

 

Thank you.

 

Chris

Social Media Manager

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 6
Contributor

Re: Order Status: Action Required

Hi I place an order Saturday 16, 2018 now say ACTION NEEDED I spoke with someone in the chat and they said it was taken care of. Went to recheck status says same thing. I need help with this being that I have already paid money out of pocket for this service.

 

T. Jones

Message 6 of 6
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