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Flex Reach IP -at&t premier account problems

Contributor

Flex Reach IP -at&t premier account problems

I was provided a login for premier so I can manage my IP Flexreach service.  The account was not accessed within the 90 day window of setup.   I went through the steps to recover my username and password which worked.  However when I try to login I can't access my account I just get an expired password error.

 

I pay nearly $900/month for this service and after a dozen phone calls I still can't get anyone on the phone who can actually help me at all.  I don't understand why its so difficult.  I have a valid login and it will allow me to reset the password but still the credentials don't work.  The premier support staff doesn't know anything besides wireless accounts and then I just get transferred around in circles until I give up every time I call.

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Message 1 of 5
Administrator

Re: Flex Reach IP -at&t premier account problems

Hello @BWHOUSE,


Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues with your Premier online account. I'll be more than happy to take a look at this for you so we can get things back on track. Please send me a private message by clicking here (http://go.att.com/c6e38fbb) and be sure to include the following details so I can help:


Name:
Account name:
Address:
Account Details:
Contact Number:
Email:


Thank you,

Lisa

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
Administrator

Re: Re: Flex Reach IP -at&t premier account problems

Hey Jon, 


I just wanted to follow-up with you as the case I escalated for you shows closed.  Has everything been addressed with your account?


Thank you.

Chris

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 5
Contributor

Re: Re: Flex Reach IP -at&t premier account problems

Our IP Flex has not worked correctly for over 6 months. Phone were down last Thursday and this morning when we came in. Numerous techs have been to our office. Hundreds of phones calls. Nothing has been solved. We cannot lose a multimillion dollar deal because our phones do not work. We have no problems when it was analog. We wish somebody would actually solve the problem once and for all!

 

Dale"Woody" Woods

The Miller Group

1715 Nolan Court

Morrow, GA 30260

Message 4 of 5
Highlighted
Administrator

Re: Re: Flex Reach IP -at&t premier account problems

Hello @Resolutions,

 

Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues with your service. I'll be more than happy to take a look at this for you so we can get things back on track. Please send me a private message by clicking here (https://soc.att.com/2RQwhIQ) and be sure to include the following details so I can help:

 

Account Details:

Business Name:

Contact Number:

Email Address:

Contact Name:

 

 

Thank you,

Lisa

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 5
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