Cancel business service

Hi rotondo681,

My apologies for the troubles you are having canceling your account. I would like to assist you with this issue. Please send me a private message at the link below and include the following information:

Full Name:
AT&T Account Number:
Name on Account:
Preferred Contact Number

Email:
What type of service (Uverse, DSL, Landline, Wireless):

http://bizcommunity.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/103558

Thank you,

Muriel

I'm in the same exact situation.   AT&T makes it extremely difficult to cancel service.

Can you help?

Hello @alamedaken,

Hello @alamedaken,

We hate to lose you as a customer but I'm here to help. Please send me the following information in a private message by clicking here.

Full Name:
AT&T Account Number:
Name on Account:
Preferred Contact Number

Email:
What type of service (Uverse, DSL, Landline, Wireless):

Thank You,

Nancy T.

I was wondering if you can help me too, I went in to an att store in austin and the person working there told me he canceled my service but he did not. 

Can someone please help me?

I have 2 business accounts with At&T that I also need to cancel. I keep getting avoided or excuses. I'm tired to going around in circles. I just want to cancel my AT&T accounts. I have been a customer since the 80's, this is ridiculous. 

Hello @SahnWil,

Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would be happy to help.  In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: https://soc.att.com/2TKvoCF

And include the following details:                                                                

• Full Name:
• Business Name on Account:
• Wireless #:
• Preferred Contact #:
• Email address:

Thank you,

Nancy                   

AT&T Social Media Manager

_

I have cancelled my AT&T business service. I have a confirmation number, but I'm still receiving a bill.

Hello @tebljb,

Thank you for your recent posting. We appreciate your participation within the Business Community. We will be happy to look into this for you. In order for me to research your issue, I will need to verify some information. Please send me a private message: https://soc.att.com/2VDEO3G

And include the following details:
Your full Name:

Business Name on Account:

Business address:

Number on your account:
Preferred Contact #:
Email address:
What type of service (Uverse, DSL, Landline, Wireless):

Description of Issue:

Thank you,

Laura G.
Social Media Manager

I am trying to cancel my business service. I talked to someone and they gave me a link so I can get a box sent to me so we can send our equipment back. But the web address she gave me is not working. 

Hello @pecflorida,

Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issue with the link. I will be glad to help with canceling the service. Please send me a private message by clicking here (https://soc.att.com/2pOVHhE) and be sure to include the following details so I can help:

Business Name:

Account Details:

Contact Name:

Contact Number:

Email Address:

Thank you,

Lisa

Social Media Manager

Hello Alphadtc

Thank you for your recent posting. We appreciate your participation within the Business Community. We will be happy to help you with your request. Please email us [scrubbed] and include the Case number #7920823 in the subject line.

And include the following details:

Your Full Name::

Business Name:

Business Number:

Preferred Contact #:

Email:

Thank you,

Kathy V.

Social Media Manager

I am also in the same boat...I haven't been able to get to the right person/department over the phone to be able to cancel my account for a few hours now, and I keep getting the runnaround to different departments...can we obtain some assistance with the cancellation of our business wireless account?

I also need to cancel some business lines for an office that is closing. I waited on the phone for 1 hour and 43 minutes, being transferred several times, and finally was disconnected. It is very frustrating. Can someone tell me who to speak with, and phone number, to get land line phones cancelled?

Hello @MarkAllen0305

We are more than happy to get someone to help.  Please send us an email at [email scrubbed] and include Case#9002170 in the subject line.  Please provide the following in the email:

Contact Name:

Contact #:

Contact Email:

Business Name:

Account Details:

Thank you.

Chris

Social Media Manager