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kimmer76's profile

Contributor

 • 

1 Message

Tuesday, February 21st, 2017 4:34 PM

Account Setup

I cannot set up my account online.  It keeps asking for a 13 digit account number & mine is only 12.

Community Support

 • 

3.1K Messages

7 years ago

Hello @kimmer76,

 

I would be happy to help. 

In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/3512576

And include the following details:                                                                  

  • Full Name/Business Name on Account:
  • Wireless # (if applicable):
  • Preferred Contact #:
  • Preferred time to be contacted (including time zone)
  • Email address:
  • What type of service (Uverse, DSL, Landline, Wireless):

 

Thank you,

Nancy A.

AT&T Social Media Manager

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