06-03-2019 4:54 PM
I connected my phone using the gray data cable into the phones lines 1 and 2 jack on the Uverse modem.
The phone says base - no line.
Do I need to purchase a Uverse compatible phone?
what kind of phone is needed to connect to the AT&T Uverse Gateway when upgrading from a landline
Solved by: Go to Solution.
06-03-2019 5:49 PM
Do the modems lights indicate service? It takes no special phone to plug into the phone jack of the modem.
06-03-2019 5:56 PM
Service light - green
Wi-Fi light green
Ethernet light - green
Power light - green
All other lights show nothing - including Phone 1 and Phone 2
old land line phone connected to the phones line 1 and 2 single jack.
need some kind of adapter or splitter?
06-03-2019 6:35 PM
What happens when you call the phone number you were assigned?
06-03-2019 7:05 PM
They said a traditional landline phone should work just fine when connected to the proper port on the uverse modem.
If it's not the phone and if i'm using the proper jack on the uverse modem with the gray cable that was provided (also tried using the original phone cable into the proper jack and the old DSL jack and directly into the phone jack - same result - base - no line)
then I guess whatever phone line is needed to make a uverse modem connection has to be provided by the technician.
Old: Landline + DSL
New: uverse (Phone and Internet)
Just wondering if I needed to purchase a new Handset.
06-03-2019 7:10 PM
Again what happens when you dial the number you were assigned for the u-verse phone service? Line 1 is all you should need. Doesn't sound like your phone service is activated.
06-04-2019 7:06 AM
06-04-2019 8:07 AM
06-04-2019 11:00 AM
All that should be needed is for them to active your phone service, not sure why that should take a tech visit. Unless you specified when you requested the U-verse service that you wanted to keep you phone number you probably won't. You need to call customer service where you placed the order to get this straightened out.
06-07-2019 2:03 PM
06-07-2019 2:12 PM
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