what are off-net calls

Highlighted
Contributor

what are off-net calls

What are off-net calls

Message 1 of 3 (1,403 Views)
ACE - Master
Solution
Accepted by Anonymous
‎09-30-2015 1:39 AM

Re: what are off-net calls

This should explain what your asking: Understanding On Net and Off Net calls - AT&T U-verse Voice Support

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 3 (1,403 Views)
Contributor

Re: what are off-net calls

Did that make things clearer? Sure didn't for me. I have been an ATT customer for years, as has my mom in NYS. My kids are all ATT wireless customers as are my husband and myself. My father in law worked at ATT when it was Ma Bell. Now, after all these years, my ATT account is billed for calling these people! Want to get more confused? Get on chat. The reps are apparently as confused as we are. First they say off net is charged once you've met your time/call limit, then they say you get 250 min on net and 250 off net, then they say you have to pay if you call a non ATT acct, a landline, etc. If my husband didn't work from home and use the fax machine I'd cancel it altogether.

 

Btw, suggestion: if you get on chat print it, if you talk to customer service, record it. They count on you not doing this, therefore having no proof of what you were promised/told when you call to argue. That's a whole other story!

 

Did we receive notification of these changes in billing? Look back at your bills. I have no off net charges prior to Nov 2013's bill. Why? I call a very limited number of people. Also, if landlines are off net, does this mean every call I make to a bank, store, take out, customer service rep, doctor's office, etc will be billed extra?

 

bkmom3

 

 

Message 3 of 3 (690 Views)
Share this topic
Announcements

: Have phone trouble? Don’t wait, fix it now! Check out the links below, help is just a click away. You can also search for answers using the search feature above.