poor tech service

Hello @dis5699, 

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-ATTCustomerCare

We had 3 guys came and the last one even said we need to call the other 2 since he didn't know what other 2 did, and he is not familiar with the problem. Our problem was about a digital phone line which fed back to the box so ADT can connect to it. Simple enough and they kept screwing it up.

Call them? no don't try it, move to a different company, that is what we will do today 😞

Hi @cleanwater,

We are sorry about the issues you had. Please send us a message by clicking the link above, and we will be happy to help.

-ATTU-verseCare

Hi cleanwater,

Try this link to send a PM to ATTCares: https://forums.att.com/t5/notes/composepage/note-to-user-id/60

Hi cleanwater,

Please send us a detailed message by clicking here. Be sure to include:

• Name
• Account number
• Phone number and the best time to reach you

-ATTU-verseCare

Yes I already did. please check your email

I was told by customer service that technician would come tuesday april 11 to fix our landline problem but nobody showed up... wednesday april 12 called landline customer service and was promised they would fix the problem and call me back for the status... never happened... that wednesday night, problem got worse.. i found out our landline number we owned for over 10 years was deactivated... thursday morning april 13 i gave up. i called to cancel my services (directv, internet....including cell phones) but was convinced by customer service they would take care of the problem..i have another appointment on tuesday april 18. hope this time tech will show up..

There's way too many of this type post.  I hope someone from AT&T is paying attention.  As an AT&T retired employee it's disheartening to see this stuff.