Why doesn't my answering machine work now?

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Why doesn't my answering machine work now?

WHy doesn't my answering machine record messages now?

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ACE - Master

Re: Why doesn't my answering machine work now?

Probably because voice mail is answering before your ans machine.  Here's how to turn it off:

http://www.att.com/esupport/article.jsp?sid=KB421180Enable/Disable Voicemail ServiceControls call forwarding to your voicemail box. Turn on this feature to route all unanswered calls to voicemail. Turn off this feature when you do not wish to receive voicemail messages.Manage online from the Voicemail Settings tab

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Message 2 of 3
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Employee

Re: Why doesn't my answering machine work now?

Hello mad1963, usually the U-verse phone installation defaults to having voicemail enabled. By default settings it will allow a call to ring 4 times then sends your call to be answered by the Voicemail Service. If your answering machine is set to answer after a higher number of rings then the Voicemail Service is beating your answering machine to answering the call as beebeesa suggested. I have sent you a private message to assist you further if you have not been able to disable your Voicemail with the instructions beebeesa provided.Smiley Wink

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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