Why do I hear a stuttered dial tone on my phone when I pick it up to make a call?

Contributor

Why do I hear a stuttered dial tone on my phone when I pick it up to make a call?

Every time I pick up my phone the dial tone sounds like a stutter for a few seconds then returns to normal. Why does it do that?

Message 1 of 6 (5,410 Views)
Employee
Solution
Accepted by Anonymous
‎09-30-2015 1:39 AM

Re: Why do I hear a stuttered dial tone on my phone when I pick it up to make a call?

The stuttered dial tone is your message waiting indicator letting you know you have an unheard message. If you do not use the U-verse voicemail you need to enable your voicemail to delete any messages that are in your mailbox that you may not have been aware of then disable your voicemail again. For more information refer to Message Waiting Indicator

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6 (5,410 Views)
Mentor

Re: Why do I hear a stuttered dial tone on my phone when I pick it up to make a call?

Yea!  

I finally got rid of my dial tone issue also after 2 months of beep, beep, beep , and finally a dial tone.

Thanks for the info.  I thought I had a line problem.

 

Message 3 of 6 (4,779 Views)
Contributor

Re: Why do I hear a stuttered dial tone on my phone when I pick it up to make a call?

I have made three phone calls and spent more than one hour on the phone with AT&T Tech Support to try to get rid of stutter dial tones on my two AT&T U-verse VOIP landlines, but it continues today.  The stutter dial tone appeared by itself several weeks ago.  I do not use, and have never used, AT&T U-verse voicemail.  This is a minor annoyance, but it's getting pretty irritating.  I'm now writing an Email message to AT&T (if I can find an address to which to send it) describing the situation and requesting that it be fixed.    

Message 4 of 6 (919 Views)
ACE - Expert

Re: Why do I hear a stuttered dial tone on my phone when I pick it up to make a call?

@JHJHJH - The stutter dial tone indicates a Voice mail, including a welcome message for VM. Dial *98 & listen to the messages. If you do not want to use VM after that  ask for it to be turned off.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 6 (892 Views)
Contributor

Re: Why do I hear a stuttered dial tone on my phone when I pick it up to make a call?

After having spent more than two hours on the phone with AT&T Customer Service trying to get rid of the stutter dial tone (which signals a message waiting on AT&T's voicemail service, which I do not use), they finally gave up and sent a tech out my house to "check my phone installation."  He fixed the problem in 30 seconds by dialing something on the phone.  
Message 6 of 6 (510 Views)
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