Why am I not able to receive calls?

Contributor

Why am I not able to receive calls?

After my installation yesterday I have been able to make calls but no calls are coming in. Please help!

Message 1 of 6 (2,308 Views)
Employee
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Accepted by Anonymous
‎09-30-2015 1:39 AM

Re: Why am I not able to receive calls?

There are three main possible causes of this. Your All Call Forwarding or Do Not Disturb feature may be enabled sending all your incoming calls directly to voicemail or a different number assigned to call forwarding. It Could also be that your number has not been activated yet therefore the porting has not completed.

To check for the All Call Forwarding feature being enabled log in to your account at www.att.com

  • In the Home Phone area select Manage features.
  • Click Phone Features
  • Check the Call Forwarding section and Do Not Disturb, if the All Call Forwarding or Do Not Disturb is ON this was your problem.
  • Expand the feature by clicking on it and select the Off radio button and Save

If you were unable to access these features by login in then it is possible the number is not activated yet.

Pick up your home phone and dial 877-377-0016. This is the telephone activation line. Follow the instructions you will hear. If there is a more complex problem with the phone number it will get you in touch with a service agent that is able to research the problem in more detail.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6 (2,308 Views)
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Employee

Re: Why am I not able to receive calls?

[ Edited ]

Hi Blue2013,

 

I hope your U-verse voice is still working well for you. If you encounter any issues with your service or equipment in the future, feel free to check out our Troubleshoot & Resolve solutions. Smiley Happy

 

- MorganCS
- ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 6 (2,195 Views)
Contributor

Re: Why am I not able to receive calls?

[ Edited ]

 I have an at&t phone, not service, and i am unable to receive incoming calls, busy tone. How can I adjust my phone to receive calls. ***

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 4 of 6 (450 Views)
Contributor

Re: Why am I not able to receive calls?

I have at&t phone, not service, unable to receive calls, busy tone. I believe I activated it by pressing a button on my phone. help john

Message 5 of 6 (449 Views)
Contributor

Caller receives message "can't accept call at this time, try again later".

A caller from a cell phone frequently gets a message "can't accept a call at this time, try again later".  This happens when our phone isn't even in use and the caller doesn't get to leave a message.  We have call waiting, but this happens even when we're not on the phone.  

Message 6 of 6 (273 Views)
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