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Utility Installation

I am moving to a house that is back off the main road in the country , the county is Rocky Point NC.

The houses on the main road have cable & landline services but my house doesn't have anything except electricity run to the house. I think I need a telephone pole as well as the wiring from the pole to the house for landline service as well as high speed internet. I would like to know who I call to install all landline utility pole & wires to the house for service and an estimated cost .

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ACE - Master

Re: Utility Installation

Start with customer service to place an order and go from there. 

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Accepted by Lingoes
‎01-10-2019 1:42 PM

Re: Utility Installation

Hello @msamyc1,

We'd be happy to help you out with that. Have you already verified the services that we can provide for your address, especially regarding the high speed internet? You can do so using our Availability Tool.

You can also opt to sign up for AT&T Phone, which is our VoIP home phone service that runs through your internet connection, so no need for a large telephone pole to be installed!

We hope this helps! Let us know if you need any further assistance!

Alexander, AT&T Community Specialist


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Message 3 of 5
Contributor

Re: Utility Installation

I currently just had a new construction home built.  All my neighbors have AT&T internet.  So I started 4 weeks ago trying to get ATT to come out and connect up to the house.  They informed me that AT&T does not service my neighborhood. If you don’t service my neighborhood then how do my neighbors have it.   So I called again.  They told me that engineering would have to come out and see if it is available and they would call me back.  2 weeks later no call, so I called them.  They said the ticket had been closed for some reason.  So they put it in again.  A week later the same thing happened.  So I did it again.  I called back tonight and they told me that an engineer came out and the box that is in MY FRONT YARD is full.  Funny thing is that My neighbors on each side of me are at least 500 feet or more away and they are connected to a box in there front yard.  There is a total 5 other house in my neighborhood and at least 8 boxes.  Here is another kicker that proves how much AT&T lies and are lazy,  I have a security camera that points down my driveway and picks up anyone who is in front of my house.  You can see the box clear as day in the footage and no one in the 4 weeks ever came and looked at the box in my front yard like they said they did.  Lucky for me my security cameras are ran off cell service or I would of never caught them in a lie.  How can you be so dang LAZY!!!  

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ACE - Master

Re: Utility Installation

They don't have to make a physical visit to know if the cable count is full or not. Just because there's a box there doesn't mean there's available count for service. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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