Someone calling my phone is not able to leave message even though I set up my account.

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Someone calling my phone is not able to leave message even though I set up my account.


I set up my voice mail, but when someone calls they do not here my message nor do they leave a message for me.  Can anyone help?

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Accepted by Anonymous
‎09-30-2015 1:39 AM

Re: Someone calling my phone is not able to leave message even though I set up my account.

Here's instructions how to turn your VM on and off:

Turning on and off your voicemail can be done in 3 different ways


Option A

1.     Log onto Online Account Management Portal, enter your Member ID and password.

2.     From the main page the voicemail settings can be accessed two ways:

A.     Click the Voice Mail tab under the Quick Settings located on the left-navigation side of the page.

B.     Click Voicemail Settings, tab on the bar under the Voice Messages - Inbox.

3.     Check the status of the Voice Mail feature by reviewing the displayed On or Off located in the first tab under the General Preferences section of Voice Mail Settings. For details of the feature, click on the tab to expand.

4.     Change the Voice Mail status from On to Off or Off to On by selecting the radio button next to the desired selection. When you change the status from On to Off or Off to On, the feature will be saved, the division will be collapsed and the updated status is shown on the tab under General Preferences.

Option B

If you choose to turn off the following call forwarding features, you will not receive voicemails in your mailbox until the features have been turned back on.

1.     Log onto Online Account Management Portal, enter your Member ID and password.

2.     From the main page, access the AT&T U-verse Voice section and click the Manage Phone Settings tab.

3.     You then need to turn off the following three call forwarding options:

o    No Answer Call Forwarding

o    Busy Call Forwarding

o    Safe Call Forwarding

Option C

To disable the Call Forwarding Features over the phone use the following star codes *

1.     Pick up the phone and ensure there is dial tone.

2.     You then need to turn off the following three call forwarding options:

o    No Answer Call Forwarding *93# to turn off

o    Busy Call Forwarding *91# to turn off

o    Safe Call Forwarding *373# to turn off

o    Note: To enable voicemail again you will need to access the Online Account Management Portal

      

OTHER USEFUL ARTICLES


Subaccount Voice Mailboxes

Manage Greetings

Check Messages

Manage Pin

Setup Voicemail

Here are some codes associated with VM:

Voicemail Star Codes*

The following table describes various features of your voicemail service that you can manage from your phone. U-verse voicemail settings can be managed from the Voicemail Settings tab in myAT&T.

Set up voicemail

Instructs you on how to set up voicemail

Dial *98 from your U-verse home phone and follow the prompts to set up your voicemail box. After creating your PIN, be sure to set up your 8-digit Authentication Code. This code will allow you to reset your PIN over the phone, if forgotten.

Access Voicemail

Retrieve your voicemail messages

Dial *98 from your U-verse home phone, or access your voicemail messages online, from the Voicemail Settings tab

Set Number of Rings

Sets the number of rings a caller hears before going to voicemail

Manage online, from the Voicemail Settings tab

Change Voicemail PIN (From Your Home Phone)

Change the personal identification number (PIN) you use to access your voicemail box by the phone. Your new PIN must be 6-10 digits long and should not be your phone or voicemail box number.

Dial *98, press 4 to change PIN, then follow the voice prompts

Change Voicemail PIN (From Any Touchtone Phone)

Change the personal identification number (PIN) you use to access your voicemail box by the phone. Your new PIN must be 6-10 digits long and should not be your phone or voicemail box number.

Dial your U-verse home phone number. At the greeting, press *, then enter your PIN and press 4 and follow the voice prompts to change your PIN.
If you've forgotten your PIN and enter it incorrectly, the system will prompt you for your Authentication Code. Once you've entered your Authentication Code, follow the voice prompts to reset your PIN and access your voicemail box.

Change Voicemail Greeting

Sets the greeting callers hear with they reach your voice mailbox

Manage online, from the Voicemail Settings tab

Integrate Wireless Voice Mail

Integrates the voicemail accounts of up to two AT&T Wireless phone numbers with your existing U-verse Voice voicemail account

Manage online, from the Voicemail Settings tab

Message Waiting Indicator on TV

Enable or disable a small window to display on your TV screen for 10 seconds when a new voicemail is waiting, when subscribed to both U-verse TV and U-verse Voice service

Manage online, from the Voicemail Settings tab

Enable/Disable Voicemail Service

Controls call forwarding to your voicemail box. Turn on this feature to route all unanswered calls to voicemail. Turn off this feature when you do not wish to receive voicemail messages.

Manage online, from the Voicemail Settings tab

Use Voicemail Viewer

AT&T Voicemail Viewer allows you to review and manage your U-verse Voicemail messages on qualifying computers or mobile devices.2

Refer to att.com/vmviewer for more information

All Star Codes*

FeatureWhat the Feature DoesStar CodeUsage
Call ForwardingThis transfers all calls to another telephone number (TN). After activating this feature, all other Call Forwarding features are deactivated.*72

To activate:

  1. Press *72.
  2. Enter the TN (1 + area code + 7-digit number), you wish to forward the calls to.
  3. Press #.
  4. Hang up.
*73  To deactivate:
  1. Press *73.
  2. Press #.
  3. Hang up.
No Answer Call ForwardThis feature allows forwarding incoming calls to another number when customer is not able to answer U-verse Voice phone.*92To activate:
  1. Press *92.
  2. Enter the TN (1 + area code + 7-digit number), you wish to forward the calls to. 
  3. Press #.
  4. Hang up.
*93  To deactivate:
  1. Press *93.
  2. Press #.
  3. Hang up.
Busy Call ForwardThis feature allows forwarding incoming calls to another number when U-verse Voice line is busy.*90
  1. Press *90.
  2. Enter the TN (1 + area code + 7-digit number), you wish to forward the calls to. 
  3. Press #.
  4. Hang up.
*91  To deactivate:
  1. Press *91.
  2. Press #.
  3. Hang up.
Safe Call ForwardingThis feature allows customers to set a backup number that the inbound calls automatically forward to when U-verse Voice line is unavailable, such as in a power outage, or when HSI access is down.*372To activate:
  1. Press *372.
  2. Enter the TN (1 + area code + 7-digit number), you wish to forward the calls to. 
  3. Press #.
  4. Hang up.
*373  To deactivate:
  1. Press *373.
  2. Press #.
  3. Hang up.
Exclusive Call ForwardingThis feature allows customers to forward select calls to another number. Customers can choose up to 20 numbers at the myAT&T Online Account Management.*63To activate
  1. Press *63.
  2. Enter the TN (1 + area code + 7-digit number), you wish to forward the calls to. 
  3. Press #.
  4. Hang up.
*83  To deactivate:
  1. Press *83.
  2. Press #.
  3. Hang up.
Locate MeThis feature allows customers to have incoming calls ring up to four numbers from their Locate Me list, which is managed online, plus their U-verse Voice number.*312To activate:
  1. Press *312.
  2. Press #.
  3. Hang up.
*313  To deactivate:
  1. Press *313.
  2. Press #.
  3. Hang up.
Do Not DisturbThis feature prevents phone from ringing and returns a busy signal to the caller.*78To activate:
  1. Press *78.
  2. Press #.
  3. Hang up.
*79  To deactivate:
  1. Press *79.
  2. Press #.
  3. Hang up.
Caller ID BlockingThis feature prevents the customer's details from appearing on the Caller ID display of the person the customer is calling.*67To block the details for one call:
  1. Press *67.
  2. Dial the number.
  3. Press #.
*82  To disable this feature for one call:
  1. Press *82.
  2. Dial the number.
  3. Press #.
Per Call Cancel Call WaitingThis feature allows customer to disable call waiting for the current call they are on.*70To activate:
  1. Press *70.
  2. Dial the number.
  3. Press #.
*370  To deactivate for all calls:
  1. Press *370.
  2. Press #.
  3. Hang up.
*371To reactivate:
  1. Press *371.
  2. Press #.
  3. Hang up.
Call ScreeningThis feature allows customers to accept calls from select numbers. Up to 20 numbers can be designated online at myAT&T Online Account Management.*64  To activate:
  1. Press *64.
  2. Press #.
  3. Hang up.
*84To deactivate:
  1. Press *84.
  2. Press #.
  3. Hang up.
Call BlockingThis feature allows customers to block up to 20 numbers designated at the myAT&T Online Account Management site.*60  To activate:
  1. Press *60.
  2. Press #.
  3. Hang up.
*80To deactivate:
  1. Press *80.
  2. Press #.
  3. Hang up.
Anonymous Call Blocking  This feature blocks all calls from parties calling with anonymous numbers that do not show up on Caller ID. The anonymous call rejection feature only blocks those calls where the caller intentionally tries to block their Caller ID information. AT&T makes our queries against the Line Information Database (LIDB). If the service provider of the Calling Party does not subscribe to LIDB or if that service provider did not populate the Caller ID in the LIDB, then the call passes thru our rejection filter. This is because the Calling Party is not trying to block their Caller ID information from being delivered to the Called Party (our subscriber).*77To activate:
  1. Press *77.
  2. Press #.
  3. Hang up.
*87To activate:
  1. Press *87.
  2. Press #.
  3. Hang up.
Call TraceThis feature allows customers to start a trace on annoying or harassing calls. Each call trace is $8, available to the two voice plans 250 and unlimited.*57  To activate:
  1. Hang up from the annoying/harassing call.
  2. Press *57.
  3. Press #
  4. Follow the instructions to start a trace.
Voice Mailbox SetupThis feature allows customers to setup their voice mailbox from the Telephone User Interface (TUI), as well as checking their voicemail messages when using the U-verse Voice line.*98To set up:
  1. Press *98.
  2. Follows the instructions.
Get to your messages the fast and easy wayThis feature allows customer to listen to messages through their phone or by logging into the portal.N/A  To turn on: 
  1. Log into myAT&T Online Account Management.
  2. Navigate to the Manage Message Settings.
  3. Select Auto play

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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