01-14-2012 6:44 PM
Solved! Go to Solution.
01-14-2012 6:55 PM
01-14-2012 7:13 PM
I have not tried the wire connection with this new router. I needed the wireless connection because my phones (Ooma handsets) are all situated too far from the location of the router. I always had a wired problem before UVerse ws installed.
01-15-2012 5:00 AM
01-15-2012 5:08 AM
01-16-2012 4:17 PM
My Ooma Telo device lost its wireless connection this morning all of a sudden. It didn't matter how many times I reset the device or reset the rg, the light flashed red and there was no connection.
I finally had a chance to chat with AT&T Uverse support. While they knew very little about Ooma's architecture or connections, they made a recommendation. I had the wireless authentication type on the 8301HGV set to "WPA-PSK (TKIP) and WPA-PSK (AES)". He stated that voip's have had problems with this setting. He recommended I set it to "WPA2-PSK (AES)". He also recommended wireless channel 5 or 10. I used 10. This worked and my Telo connected wirelessly.
The call quality has improved. I will continue to monitor.
My thanks to AT&T Uverse support. Ooma's support did not have a clue what was happening.
01-17-2012 8:20 AM
I have Ooma and you mght try putting the Telo in the DMZ to isolate it a llite more from other traffic. This has worked for me.
01-19-2012 6:00 AM
Thanks ... Good suggestion.
I will see how my current configuration goes. So far, very good. We have been on one call for an hour, sometimes two, and the quality has been excellent.
08-07-2013 9:46 PM
Could you give me a link of how to put the Telo in the DMZ? I'm not very familiar with the 3810HGV.
08-15-2013 11:27 AM
How can I access my Ooma device to manage its settings?
In order to access your Ooma device, please follow these instructions:
Once you have completed this connection, you will be able to access the set up page to configure your system's settings.
08-13-2016 9:03 AM
I'm having problems connecting my Ooma Telo to my house wiring. Last month I removed my Ooma telephone service which was a Voip set up through my U-Verse modem/router--Motorola NVG589. Called Ooma and they couldn't help. Called U-Verse and they told me to hard wire my Ooma using standard phone connection to bottom port of modem/router into the telephone 1 & 2 port located at the bottom of the modem/router. Next would be to connect an Ethernet cable to a empty yellow Ethernet port ob the router and the other end into (can't remember) either the Home or Internet port on the Ooma. Neither port worked so I am still stuck with no in-home wiring connection for use with other phones throughout the home. Lastly, I was very careful to be sure that there was no power coming into the home from street that was originallly hooked up to the AT&T hub.
08-13-2016 10:01 AM
@RobertJohnC Guess you did not find this article at Ooma:
Took me about 2 mins.
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