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No dial tone

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No dial tone

Good Morning,

We made the change to Uverse phone over the weekend.  Everything was working fine until last night.  Message on the phone said check line.  I checked everything and I couldn't get a dial tone.  I tried getting on internet no such luck.  I called the 800 but it said it was closed.  I did call my tech and he said it was going thru an update.  During the evening the phone would come back for a minute or two and then go kaput again.  I woke up this morning to again no dial tone.  Am I doing something wrong?  The lights on the moden were on for Wireless and Broadband was blinking but nothing else.  I even did reboot the modem and that did nothing.  Does this happen allot?

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Accepted by bertaron
‎09-30-2015 1:39 AM

Re: No dial tone

Broadband and Service lights need to be solid green... if broadband is blinking your service is down.
No internet ... no phone... no tv if ordered.

blinking broadband with connecting then dropping is likely a loose connection and can be either inside or outside wiring related. Need a tech to determine cause and resolve.... if outside issue a ticket for outside lineman may need to be created by uverse tech.

first see if installer can return... if not call 1-800-288-2020 to schedule a dispatch or ufix/myatt.com run troubleshoot and resolve app.... if problem found can schedule tech appointment.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 7
Contributor

Re: No dial tone

Thank you we have a tech coming later today.  My wife says the jack in the main room seems awfully loose.

Message 3 of 7
Contributor

Re: No dial tone

My phone lines were updated a few years ago. I have 1 phone extension on my side of the house and 2 extensions in my mother-in-law suite. When the lines were updated the extension on my side of the house quit working. Long story short I needed the extension on my side of the house to work so they came out and fixed it by plugging it into the back of the gateway. The 2 extensions on my mother-in-law suite plug into the wall jack. They are ALWAYS out of service. I don't think the lines for the whole house was updated. Every time I pass the big green AT&T box on the corner someone is working on it and the 2 extensions stop working. I called AT&T and was told to contact U-Verse which is apparently in India. I rebooted the gateway which I don't think has anything to do with the other 2 extensions. I want to talk to someone in the United States. The 3 phone extensions are apparently not hooked up the same way. What do I do????????

Message 4 of 7
ACE - Master

Re: No dial tone

First I think you need to open a new topic rather than tagging onto one that's five years old. I assume these are all the same phone number, if not explain that.  Also be clear as to when the other two phones quit working.  Was that a year ago?

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 7
Contributor

Re: No dial tone

Well excuse me!!!!! If you would have had to sit on the phone from 9:30-1:00 with 3 different people to get a tech sent out to fix a phone maybe you may have made a mistake as well. Have a great day. 

Message 6 of 7
ACE - Master

Re: No dial tone

Sorry, but without all the information there's not much we can offer. We're customers like you and have no control over the amount of time you've spent on the phone with customer service. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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