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Re: New/Old customer can't get service at old existing address.


New/Old customer can't get service at old existing address.

I contacted two different representatives on 1/7/19 asking to hook up service to my address and was told on both ocassions that there is no service at my address. I had service at this address 10 years ago.  I need a land line phone at this address.  Why won't you send a person to this address and check the lines before just telling me that it's not available.  This is a terrible way to conduct business.  I am a potential customer but I can't even get someone to check the lines I can see at my house.  I'm not an ignorant individual and this is dumbfounding to me. 

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Re: New/Old customer can't get service at old existing address.

Hello @amc_bula1973
To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Charles, AT&T Community Specialist

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