For Call Forwarding and Unforwarding, why does it take so long for the confirmation message? It's at least 6 seconds. I switched from Verizon where it was instant

Are you changing it from the web manager or by dialing the code on your phone?

I'm dialing the *72 or *73 from my phone at home, as I leave or enter the house.

Jack

Hi sanfranjack,

We apologize about the inconveniences an would be glad to look into it for you. With U-verse, there is a delay when using the call forwarding feature with the star codes on your phone, but a 6 second delay may be more than what we expect. The web interface is pretty instant.

To verify that there are no wiring issues, please connect a phone (preferably corded) into the back of your router in the jack labeled Phone lines 1&2. There should be a wire plugged in there already, go ahead and remove it and connect your phone in directly. Remember where everything was so you can connect it back up once you are done.

Test it once it is directly connected. If it is faster, then there may be a delay due to the router or the wiring inside the house. If it is still about 6 seconds, there may be an issue with on our end. Reboot the router by unplugging the power and waiting 10 seconds, and then plugging it back in.

Let us know how it goes.

I plugged my land line phone directly to the back of the router as you suggested.  The 6 to 7 second delay is still there for all of *98, *72, and *72, between when I key those numbers, and when the system message begins.  Dead air.  Even after I rebooted.  The reason I need to hear the message is with *72, I need confirmation that the forwarding has actually been activated.

I was on Verizon for the past 2 years where it was instant, and was with ATT U-Verse for 5 years before that.  I'm pretty sure it was instant then too.

I have two land line numbers now with U-voice, but I also did with those last two installation as well.

Can you fix this from headquarters?  Does this happen with ALL of the ATT voice subscribers?  Or am I special?