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Downed Line

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Downed Line

I manage Willow Creek Apartments at 19306 Bothell Way NE, Bothell, WA 98011. We have a downed line on the northern border of our property. We had PSE come out and they told us it was phone. 

Calling customer service did not work as they transferred me to "Repairs" who transferred me back to customer service.

 

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ACE - Master

Re: Downed Line

Have you tried this link found on the right side of this page under the heading of "Home Phone Hot Topics"?

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Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎08-13-2018 1:48 PM

Re: Downed Line

Hi @WillowCreek11.

 

We can help your neighborhood with the down line on the northern part of your property.

To properly report exposed wires on the ground, call the AT&T Buried Wire Center at 800.288.2020. This option is available 24 hours a day.

Extreme weather or other factors can cause downed lines, including electrical lines. Always call your local authorities in an emergency situation. Thank you for taking the time to properly inform us of the down wire in your property.

 

Ariel, AT&T Community Specialist


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