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Customer Service Complaint


Customer Service Complaint

I have been an AT&T customer for a very, very long time.  I'll guess 20 years.  I personally have never had any problems, however my father is currently in the middle of a AT&T nightmare.  Last month he made the decision to switch his phone, cable, and internet from Charter to AT&T.  He was disconnected from Charter around Dec 26th and the soonest AT&T could schedule hook-up was Jan 3rd.  He called AT&T to see if he could get things hooked up sooner and after 30 minutes of waiting on hold he gave up.  He then received a call from AT&T that they had rescheduled him for service on Jan 7th.  Prior to that date an AT&T technician came to his home to set up his cable.  The next day another AT&T technician showed up.  My father asked him if he was there to hook up the phone, and he said no, he was there to hook up the TV.  When I father told him that someone had been there the day before, the technician shook his head and said that this was the 3rd time in less then a week that the same thing had happened to him.  Then my father gets a call from AT&T telling him that now he would have to wait until Jan 14th to get his phone hooked up.


This is UNACCEPTABLE.  This is an 87 year old man without a phone.  I live in another state and have had to respond to his medical clinic who have called me to let me know that they can not reach him to give him his lab values. I am his emergency number contact.  He physical shakes when ever he talks about this absolutely ridiculous experience with AT&T.  I have encouraged him to call Charter back.  AT&T has no clue as to the personal situations of their customers and obviously don't care.  He is just one of millions.  Personally I think he should be compensated with a few free months of AT&T service after this fiasco.


I will gladly provide personal information to AT&T, but I see now that you can no longer PM customer service here. 

I myself will be looking at switching after 20 years since I can't get a signal in the hospital I work at and have already had to by a booster for my home.  AT&T is NOT what it used to be.  



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Re: Customer Service Complaint

Hello @SunniDee
To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Charles, AT&T Community Specialist

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