01-10-2014 8:01 PM - edited 01-10-2014 8:28 PM
I have U-Verse Voice and Internet and a Pace 5031NV RG that has now been swapped twice (but only once for this phone problem). Whenever you place an outgoing call the call connects, but there is no way to tell - the last thing one hears on the U-Verse phone is the number dialed. The recipient of the call can hear the caller. The U-Verse phone receives calls just fine both parties are audible.
I have a my RG set up in DMZ+ with a Cisco E4200 set up behind it on a different subnet that I use for WiFi. My setup is as described in this thread here. Recently a tech came out and swapped in a new 5031NV. At the time he left, the phone was working fine. Now it is having the same old problem. The telephone exhibits the same behavior when it is plugged directly into the RG.
Any ideas on my phone issue? I don't believe it is the telephone itself (as that tested OK in November when we were having this issue and it receives calls just fine), but maybe I'll buy an old princess phone at a flea market tomorrow and see if it works in the RG. Thanks for your help.
01-13-2014 2:20 PM
I apologize about the inconveniences you are having with outgoing phone calls not working when the router is in DMZ mode. If you are still having this issue, let us know by sending us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. We will be happy to look into this issue further for you.
Keep an eye on the at the top right corner of your screen for a response.
In the meantime, let me know if you have any other questions or concerns!
09-27-2014 5:22 PM
I am having the EXACT same problem as 'onefear'. I have my own router
behind the 5031 router, so the 5031 is setup to be as near to a bridge as I know
how to make it - which means in DMZ mode. I also manually configure settings on the
DHCP page to give the 5031 a different IP (since my local net is 192.168.1, I put the 5031 on 192.168.0).
Since onefear's posts were from January, I presume his issues was resolved. Please send or post what is the resolution to this very frustrating issue. Also, please don't ask me to send buckets of details and then make me go through a week of back and forth with first line tech support. onefear has described this phone symptoms perfectly. This router clearly has an issue and hopefully there is a simple/easy work-around for it.
Thanks in advance.
09-27-2014 5:23 PM
onefear, did you ever get resolution to your phone issue. Same exact issue for me.
09-28-2014 5:51 AM - edited 09-28-2014 5:52 AM
@austin_guy , if you set your router up in DMZplus mode behind the NV 5031, then your U-verse Voice will not work properly. You either need to live without DMZplus mode, or get a different model Residential Gateway. To confirm this is the issue, do a factory reset on your NV 5031, don't set up DMZplus mode and make some phone calls.
Please click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issue. You can expect a reply via return PM (a number will appear next to the blue envelope in the upper right hand corner of this site, next to your name and avatar) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.
10-06-2014 8:19 AM
We apologize about the inconveniences. We are still investigating this issue and working towards a resolution. In the meantime, if you do run into this issue, please send us a message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.
Have phone trouble? Don’t wait, fix it now! Check out the links below, help is just a click away. You can also search for answers using the search feature above.
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