Battery Back up for Uverse Voice

Thank you. I thought so after reading a bit about uverse voice. Howver, the installer never installed the bbu and I hadn't enough knowledge at that time to ask about it. Then I placed a service call for the bbu but when the tech called before coming out to the house he said there would be a $99 service call. Now after cancelling that service call and talking to tech support another service call was issued and hopefully no charge since it should have been done in the original install.  (sorry to bend your ear).

Let the tech fix the installation and if you get a charge on your bill come back here, post, and one of the community managers will assist you.

Hello wheines, I'm sorry about the trouble you have experienced which resulted from the missing battery back up unit not being installed in the first place. beebeesa is correct, if a technician is already scheduled to install the BBU you can let the technician complete his service call. If he presents you with an invoice it will be part of his procedures as a technician. I can assure you we will take care of any charges, if any that result from this missing battery backup.

Thanks again

I have rescheduled the technician for the installation of the BBU to be done on 6/17/13 between 5pm and 9pm.

I also called the billing department this morning regarding this issue and they have already credited my first bill for the forthcoming charge.

So, all the cards are in place...let's all hope that that's the end of it.

Bill (Last name removed for security measures)

Excellent! we will be glad to receive an update in the community to know everything went well :smileycool:

The tech arrived on Monday and installed the BBU. Billing credited my account for the $99.

So far, I am pleased with the service and the support.

Thanks again.

Thanks for posting back and letting us know the outcome.  If you have anymore questions or problems feel free to come back and post.