08-23-2016 10:23 AM
When my landline numbers is called, it just rings and rings and doesn't go to voice mail. I set up the greeting and I know how to access voice mail, so that is not the problem. I called and got transferred twice to someone who could barely speak English. I went into MYATT and tried to turn it on but it doesn't work. Your technical support and customer service is not helpful. Why should I have to go online and set it up ? Its common sense for you to just turn it on so that after a few rings calls go to voice mail. It shouldn't matter what type of device or brand I have, and I don't want to set it up on computer or tablet or mobile phone. I just want the voice mail turned on for my landline !!!!!
Solved by: Go to Solution.
08-24-2016 6:34 AM
The feature may be turned off. You will find instructions here on how to turn it on.
08-24-2016 9:11 AM
I am having the same issue. When voice mail should answer the ssytem says the number has been disconnected or no longer in service. The Feature Is Turned ON! I have gone through all the steps. Still no voice mail. I had no luck with ATT tech suport either.
08-24-2016 11:40 AM
The # may need to be activated in the back-end. Call our automated # here: 877-377-0016.
If it does not work, let us know.
09-02-2016 6:15 PM
Well finally, I'm not sure how I got there, but I finally turned it on! Thanks for the link! My God, this service is sooooo user-UNFRIENDLY!! Why should I have to go through all those steps to turn voice mail on ? I am a reasonably intelligent adult and I know how to log on to accounts and manage accounts and pay bills online, etc. I pity older people who don't have a clue how to navigate websites or use a computer. Your customer service is TERRIBLE, your instructions are TERRIBLE and lack basic common sense for the average user. You need simple instructions for people who may not be computer-literate. I had to make a bunch of phone calls and post Community Forum comments just to figure out how to turn a simple ON BUTTON on for voice mail, which should have been turned on automatically when I signed up for the service. My opinion of ATT UVERSE has plummeted drastically in the last few days to an all-time low. Especially your foreign customer service reps who cannot speak English clearly or understand a simple question.