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turning off call forwarding

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turning off call forwarding

How do I turn off my call forwarding from my house phone to my cell phone I can turn it on but not off
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Message 1 of 15
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Accepted by ACE - Expert (ACE - Expert)
Accepted by skeeterintexas
‎07-06-2016 12:14 PM

Re: turning off call forwarding

@strudle - *73

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Message 2 of 15
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Accepted by Administrator (Administrator)
Accepted by davidbk
‎07-17-2019 9:48 AM

Re: turning off call forwarding

In order to turn OFF call FWD, you must enter *73#  from your home phone.  I don't think you can cancel CALL FWD from any other phone, including the phone to which you originally forwarded the call.

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Message 3 of 15
Contributor

Re: turning off call forwarding

 I have dialed *73# and gotten a verbal message that says "Call forwarding variable is not active" - HOWEVER, calls still tend to go to my spouse's cell phone where it was set up.  This frustrates my children and friends immensly.  Is there someone at ATT that I can speak with?

Message 4 of 15
Contributor

Re: turning off call forwarding

EddRic, did you ever get this solved? I’m in exactly the same boat. 

Message 5 of 15
ACE - Master
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Accepted by Moderator (Moderator)
Accepted by Taylarie
‎08-28-2018 7:44 AM

Re: turning off call forwarding

On the right side of this page are links to the features and codes for the different services.  Select what you have and turn off all call forwarding if you have a service that has more than one choice for forwarding.  One size doesn't fit all. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 6 of 15
Contributor

Re: turning off call forwarding

We have a business phone with 4 lines and our back 3 lines are forwarded to a random number that WE NEVER forwarded them to.  I have had ATT technicians out of numerous occassions and they say that the problem is fixed but it is not.  It is frustrating when our patients call and get a random message that says the number is no longer in service.  I am constantly picking up the 3 lines and dialing 73# and it will randomly go on and off throughout the day.  WHY?  I need this fixed  I am tired of calling ATT and waiting for multiple hours only to be told the same thing and it is NEVER fixed.  I think ATT has crossed our wires somewhere. 

 

Message 7 of 15
ACE - Master

Re: turning off call forwarding

A "This number is no longer in service" message has nothing to do with forwarding.   Are you talking two different problems?  I'd also start a new topic if I were you. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 15
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Re: turning off call forwarding

did you ever get this problem solved? I am having the same issues.

Message 9 of 15
ACE - Master

Re: turning off call forwarding

What have you tried and what service do you have? Might want to start you own topic with all the specifics. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 15
Tutor

Re: turning off call forwarding

How do you start a new topic?  We have AT & T voiceover IP for voice and internet.  I have literally tried everything...

Message 11 of 15
ACE - Master

Re: turning off call forwarding

To your right you'll see an ask button, or on the main page, top right is a button for ask question.  Clarify your AT&T VoIP, statement if you're talking U-verse state it as U-verse. If some other VoIP service explain what it is in greater detail.  Different services are done differently, they're not all the same. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 15
Tutor

Re: turning off call forwarding

I'm not exactly sure what other info is needed. I will include info that's on my bill.

AT & T IP flexible reach, business in a box, fiber broadband, ABN FBB Express..does this help?

Message 13 of 15
ACE - Master

Re: turning off call forwarding

Not for me.  Maybe someone else.  Time to call customer service in my opinion. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 15
ACE - Master

Re: turning off call forwarding

Only thing I've found in searching "AT&T flexible reach" is a business plan that uses SIP trunking (true VoIP) found  here. If this is what you're referring to it has nothing to do with home phone service.  If your phone plugs into an Ethernet port on a switch, modem or router that is what you have.  If you're using a standard telephone with a standard phone base cord than it is not. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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