how do i block a number that is not 7 digits long?

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how do i block a number that is not 7 digits long?

Someone has been calling, at all hourz (usually between 1am and 4am. There is never anyone on the line. The caller ID shows 10-119-2529 or variations of 9-2529, which is less than what is required to place them on the call blocking list. How can I block this nussance caller?

Message 1 of 23 (11,837 Views)
Expert
Solution
Accepted by ATTDelia (Employee)
‎09-30-2015 1:39 AM

Re: how do i block a number that is not 7 digits long?

You can only enter 10 digit numbers in the blocked numbers list.

Message 2 of 23 (11,789 Views)

Re: how do i block a number that is not 7 digits long?

Restating the deficiency is not a "solution"  How can this be considered a valid answer?

Message 3 of 23 (4,498 Views)

Re: how do i block a number that is not 7 digits long?

I too have this problem except in my case the number shows up a "1".  This is one additional reason to move away from having a home phone number.  At least my mobile phone allows me to block any nuisance callers.  The "Do Not Call List" is ineffective.

Message 4 of 23 (4,496 Views)

Re: how do i block a number that is not 7 digits long?

Hey AART12,

If you have less than 20 people who call you, you might consider listing them as acceptable people...  so rather than listing the numbers of the people that you don't want to hear from, list the numbers of people you do want to hear from.  I think this is the approach that I'm going to take.  It'll work for those near & dear, but sorry to Great Aunt Arf Arf...  She'll be blocked. :-(

Message 5 of 23 (4,490 Views)
Highlighted
ACE - Master

Re: how do i block a number that is not 7 digits long?

Get something like this: http://www.ebay.com/itm/like/161096922258?lpid=82  It blocks 1200 numbers.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 23 (4,486 Views)
Tutor

Re: how do i block a number that is not 7 digits long?

A work around really is not acceptable. The software should allow for numbers that are not 7 or 10 numbers. The Telemarketers, etc. have figured out how to call with unusual number strings. AT&T should be ahead of them and figure out a way for us to block these other numbers. 

 

As a former customer service manager, telling the customer it has be xx (in this case 10 digits) does not increase customer satisfaction. At a bare minimum we should know when there will be software fix or upgrade to handle this situation.

 

AT&T gets a "F" on this one.

Message 7 of 23 (3,594 Views)
Tutor

Re: how do i block a number that is not 7 digits long?

This post has a link to eBay with sales for a $59.99 Call Blocking device. Why should anyone have to buy one of these if the ATT Call Blocking Service worked? By "worked" I am allows non 7 and 10 digit numbers to be entered.

 

This is an expensive workaround. Who knows if it works and to me it is totally unacceptable. There are other telephone service providers in town.

Message 8 of 23 (3,593 Views)

Re: how do i block a number that is not 7 digits long?

I completely agree that it is absolutely unacceptable that a device cannot specify a number that the network with which it was designed to work can send.  The correct fix, of course, would be to have the anonymous-call blocking feature include bogus numbers in its definition of "anonymous", or simply to refuse to ring at all, since - unlike anonymous calls - there is never any valid reason for doing this (As it stands, AT&T would not have a credible defense to a claim of allowing commercial callers to do this precisely so that they can get around the blocking features).

 

Because many telemarketers respond to being blocked by simply using another number, twenty numbers is a laughable limit.  In fact, because some telemarketers choose different numbers with each call, a much more robust solution is needed.  

 

First, it should be possible to specify a pattern of numbers to reject in addition to the whitelist approach, which is actually quite viable given that I have voicemail - the first time a new number calls, it would be shunted to voicemail until I add it; that is how I handle unknown numbers manually now - I don't answer calls from any number I don't know.  But here is where two other annoying features come into play:  again, twenty numbers is nowhere near enough; second, adding to the list should be a direct option from any place the number is listed, either on the web interface or in voicemail, rather than having to copy from one page into another form.

 

Please remove the marking that designates the original reply as a solution - it was not, and it is especially offensive given that more space was spent bragging about the poster than on actually giving the non-answer which showed a lack of attention to the actual question and was inaccurate to boot (while it is true that only ten-digit numbers are stored, seven digits can be entered because the local area code is prepended).

 

Message 9 of 23 (3,391 Views)
WWG
Teacher

Re: how do i block a number that is not 7 digits long?

AND... isn't it interesting if you use a feature such as Do Not Disturb, which gives all callers a busy signal - then the numbers who tried to call, but were "blocked" don't show up on your Call Log.  AT&T has figured out that people will use thie DND, set it to give a "splash" ring and then check their Call Log and call Great Aunt Betty back.  Now if you set it to one of the services that gives out the "This number is not accepting calls from you, click" - then you get to see who called and was dis'd by checking your call log.  But then you have Great Aunt Betty calling and getting that message and then calling all the relatives and crying that she has been blocked.  Or worse - your employer or something like that.  Why is it that only one SOME of the setings do you get to see who was blocked or forwarded, etc - but not on all?  Hmm.  Bravo AT&T.  Getting a kick back from the filthy telemarketers are we?

Message 10 of 23 (3,351 Views)
WWG
Teacher

Re: how do i block a number that is not 7 digits long?

What we need is to be able to block ALL calls, but... ANY we put in.  10, 50, 40,000 numbers - whatever amount it is.  Huh?  What's that AT&T - that would take up a lot of server room?  Oh, the lies.  It's funny how they have server room for us to have an Address Book online, in which we can clog up the servers with not only their First and Last Names, but a Middle too!  And Nickname!  And FIVE phone numbers!  Two IM screen names!  Title, Company and two Emails!  Address, website, work address and number!  And on and on and on.  Ok, I'm getting tired of typing so much.  Remove all that crud and then you'll be able to allow us to have a database of allowed phone numbers that is more than (laugh) 20.  But you won't, because AT&T is as dirty as all the telemarketers.  By making money off these bogus calls, instead of being happy with all the money they make off of legitimate calls.

Message 11 of 23 (3,351 Views)
Teacher

Re: how do i block a number that is not 7 digits long?

This is NOT a solution. This is just reinterating that the system isn't ready for primetime. I SHOULD be able to go to 9910 on my TV and click "block this number". I should not have to go online, log in, find the right page, and then figure out how to enter 7 or 10 digits when I only have 1. Blocking Anonymous calls won't work - this has a caller ID. It's just blank. Or "Private". And the phone number is unabailable or "1" Private Unavailable 02-23-14, 4:51 PM 0:41 Private Unavailable 02-23-14, 11:10 AM 0:33 Unavailable 1 02-22-14, 2:11 PM 0:03 Unavailable 1 02-20-14, 7:51 PM 0:04 Unavailable 1 02-20-14, 7:25 PM 0:03 Unavailable 1 02-19-14, 7:48 PM 0:04 Unavailable 1 02-05-14, 7:17 PM 1:07 Unavailable 1 02-04-14, 7:27 PM 0:03 Private Unavailable 01-31-14, 6:58 PM 1:10 And, all my relatives use caller ID blocking. So, I can't do that. And, call screening is great - except that I need more than 20 numbers. This is a NON solution. The hackers are getting smarter. I would hope that AT&T could keep up?
Message 12 of 23 (3,279 Views)
Teacher

Re: how do i block a number that is not 7 digits long?


WWG wrote:

What we need is to be able to block ALL calls, but... ANY we put in.  10, 50, 40,000 numbers - whatever amount it is.  Huh?  What's that AT&T - that would take up a lot of server room?  Oh, the lies.  It's funny how they have server room for us to have an Address Book online, in which we can clog up the servers with not only their First and Last Names, but a Middle too!  And Nickname!  And FIVE phone numbers!  Two IM screen names!  Title, Company and two Emails!  Address, website, work address and number!  And on and on and on.  Ok, I'm getting tired of typing so much.  Remove all that crud and then you'll be able to allow us to have a database of allowed phone numbers that is more than (laugh) 20.  But you won't, because AT&T is as dirty as all the telemarketers.  By making money off these bogus calls, instead of being happy with all the money they make off of legitimate calls.


HEY! what about having a setting that blocks all phone numbers that are not in your Address Book? Much as it offends me to put an addressbook online, at the mercy of AT&T, it would be a better solution that limiting us to 20 "good" numbers. On the other hand, if you ALLOWED us to add the "bad" numbers to an addressbook, and then ALLOWED us to block all numbers in that addressbook, then we have a solution that would work.
Message 13 of 23 (3,275 Views)
Scholar

Re: how do i block a number that is not 7 digits long?

You could also use the "exclusive call forwarding" feature on your phone to stop twenty more calls from coming in. I picked a number from my call log that I know is a robo caller and forward other robo calls to it. This seems to be working for now.

Message 14 of 23 (3,249 Views)
Scholar

Re: how do i block a number that is not 7 digits long?

I forgot to mention in my previous post another solution for unwanted calls...a whistle or air horn. Answer the call with a blast from either. This also seems to be working for now.

Message 15 of 23 (3,199 Views)
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