Helpful Links

Voicemail picking up call waiting too quickly

Teacher

Voicemail picking up call waiting too quickly

I have my voicemail set to pick up after 5 rings (30 seconds) which works perfectly.  If I am on a call and get a call waiting that I want to answer, it goes to voicemail so fast that I don't have a chance to get it.  Is there a way to change that setting so call waiting won't go immediately to voicemail within 2 seconds?

 

Thank you.

1,972 Views
Message 1 of 6
Highlighted
Employee

Re: Voicemail picking up call waiting too quickly

Access your account online, under voice should have voicemail rings, normal is 4, believe maximum is 6.
Not aware of changing call waiting time, but if there is a setting would be in that area online.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6
Teacher

Re: Voicemail picking up call waiting too quickly

There is a setting for number of rings for voicemail but nothing for call waiting.  As soon as a call waiting comes through, it goes straight to voicemail and I have no chance to put my first call on hold and answer it.  Hopefully there is something I'm missing and this can be remedied.  I'm missing many important calls that I have to return because of this feature not working right.

 

Calling tech support appears to be useless because they never seem to understand the question.  Any help would be greatly appreciated.

 

Thanks again. 

Message 3 of 6

Re: Voicemail picking up call waiting too quickly

Hi there,

I had the same problem forever and I think I just figured it out.  You need to go to Home Phone  - Phone Features -Call Forwarding.  There is an option that says Busy Call Forward.  Turn that off.  Mine was set to ON and showed my voicemail number and I think that's why when I was on phone (busy) it would go to my voicemail and so I had the same problem.  I hope this finds you.  I registered here just to hopefully help you.  

It was not in the Voicemail Features, but phone Features.

Hope that helps!

Good Luck

Starfish

Tags (1)
Message 4 of 6
Teacher

Re: Voicemail picking up call waiting too quickly

Thanks so much!!  My busy call forwarding was also set to 'on'.  I turned it off and hopefully this will solve my problem.  I would hve never thought to look at that.

Message 5 of 6

Re: Voicemail picking up call waiting too quickly

Oh I'm so happy to maybe have helped you also. 

Have a great day

 

Message 6 of 6
You must type a description before you click preview or reply.
Share this topic
Announcements

Have phone trouble? Don’t wait, fix it now! Check out the links below, help is just a click away. You can also search for answers using the search feature above.

Additional Support