03-12-2016 8:15 AM
Have been using the VM Viewer app for a long time. All of a sudden, it is failing to connect on my ipad. I removed the app and reinstalled but have the same problem. Instructions to connect to "https://home.widgets.um.att.com/home error" connect to nothing.
This has been a great app to stay connected to home when away. Please repair.
03-13-2016 4:27 PM
We apologize about the issues. Are you able to use the VM viewer on other devices, such as your cell phone?
03-13-2016 5:58 PM
03-13-2016 6:41 PM
Are the devices using the same iOS version?
- edited 03-13-2016 9:41 PM
03-14-2016 11:34 AM
What version iPad and iOS are you running?
03-15-2016 9:21 AM
We're having the same issue on two iPhones running the latest version of IOS. It started a couple of weeks ago and in intermittent. It will work fine for a while then the issue will start again.
03-15-2016 12:31 PM
For everyone having issues with the VM viewer, what service are you using the VM viewer with, cell phone or U-verse VOIP?
03-15-2016 2:54 PM
Have the same problem since March 13 on both iPhones and iPads, all up to date on iOS, using it to check uverse voicemail
03-16-2016 8:19 AM
Thank you to everyone that has reported this issue and answering our questions. We have identified an issue with the VM viewer. Logging out of the application and back in should help get the issue fixed temporarily, but we do know that there are connection issues.
We appreciate you taking the time to make sure that we are aware of the issue and want you to know that technicians are already working toward a resolution as quick as possible. We apologize for this inconvenience.
03-17-2016 7:25 PM
I've started to have the same problems on my iPhone 6s Plus and my iPad Air 2. Both devices are running iOS 9.2.1. It would be nice if AT&T would step up to the plate and fix this!
03-22-2016 7:24 AM
As I mentioned in my post above, iPhone 6, latest IOS, latest VM Viewer app. Still have intermittent problems. Both my wife and I cannot connect to the server via the app since Friday.
This is become very annoying.
03-22-2016 7:40 AM
If it helps, hre is the message that I get when I try to log in. It is the same for my wife. I get the same message via my uVerse Internet connection (via wifi) or when on AT&T LTE.
03-23-2016 2:08 PM
Yes, still not working. Now it is failing on the iphone too.
Deleting the app and reinstalling doesn't work.