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VM Viewer app unable to connect on ipad

Contributor

VM Viewer app unable to connect on ipad

Have been using the VM Viewer app for a long time.  All of a sudden, it is failing to connect on my ipad.  I removed the app and reinstalled but have the same problem.  Instructions to connect to "https://home.widgets.um.att.com/home error"  connect to nothing. 

 

This has been a great app to stay connected to home when away.  Please repair.

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Message 1 of 15
Community Support

Re: VM Viewer app unable to connect on ipad

Hi @jaford,

 

We apologize about the issues. Are you able to use the VM viewer on other devices, such as your cell phone?

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 15
Contributor

Re: VM Viewer app unable to connect on ipad

Yes, I can use it on my iPhone, but it's not working on my husband's iPad (he doesn't have a smart phone.). And it's not working on my iPad.

It's so useful-(I get the notification on my watch), I am afraid that it will soon stop working on the iPhone too.
Message 3 of 15
Community Support

Re: VM Viewer app unable to connect on ipad

Hi,

 

Are the devices using the same iOS version?

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 15
Contributor

Re: VM Viewer app unable to connect on ipad

I am so glad (but sorry for you) to read someone else is having the exact experience I'm having!! I don't have a phone connected to my home line so I fully rely on the VM Viewer. Out of the blue, about 1-2 mos ago, while attempting to check my messages on my IPad, I received (and continue to receive) a script that said it's unable to synchronize with my server. I can access it fine through my IPhone but am still unable to access on my IPad. VERY FRUSTRATING!! Both devices are current on all updates and IOS levels. Please help!!
Message 5 of 15
Community Support

Re: VM Viewer app unable to connect on ipad

Hi @Gugirl,

 

What version iPad and iOS are you running?

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 15
Teacher

Re: VM Viewer app unable to connect on ipad

We're having the same issue on two iPhones running the latest version of IOS. It started a couple of weeks ago and in intermittent. It will work fine for a while then the issue will start again.

Message 7 of 15
Community Support

Re: VM Viewer app unable to connect on ipad

Hi,

 

For everyone having issues with the VM viewer, what service are you using the VM viewer with, cell phone or U-verse VOIP?

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 15
Contributor

Re: VM Viewer app unable to connect on ipad

Have the same problem since March 13 on both iPhones and iPads, all up to date on iOS, using it to check uverse voicemail

Message 9 of 15
Community Support

Re: VM Viewer app unable to connect on ipad

Hi,

 

Thank you to everyone that has reported this issue and answering our questions. We have identified an issue with the VM viewer. Logging out of the application and back in should help get the issue fixed temporarily, but we do know that there are connection issues. 

 

We appreciate you taking the time to make sure that we are aware of the issue and want you to know that technicians are already working toward a resolution as quick as possible. We apologize for this inconvenience.

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 15
Contributor

Re: VM Viewer app unable to connect on ipad

I've started to have the same problems on my iPhone 6s Plus and my iPad Air 2. Both devices are running iOS 9.2.1. It would be nice if AT&T would step up to the plate and fix this!

Message 11 of 15
Teacher

Re: VM Viewer app unable to connect on ipad

As I mentioned in my post above, iPhone 6, latest IOS, latest VM Viewer app.  Still have intermittent problems. Both my wife and I cannot connect to the server via the app since Friday.

 

This is become very annoying.

Message 12 of 15
Teacher

Re: VM Viewer app unable to connect on ipad

We can't even log in, so it's a bit hard to log out :-D

Message 13 of 15
Teacher

Re: VM Viewer app unable to connect on ipad

If it helps, hre is the message that I get when I try to log in. It is the same for my wife.  I get the same message via my uVerse Internet connection (via wifi) or when on AT&T LTE.

 

IMG_6589.jpg

Message 14 of 15
Contributor

Re: VM Viewer app unable to connect on ipad

Yes, still not working.  Now it is failing on the iphone too.

Deleting the app and reinstalling doesn't work.

Message 15 of 15
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