10-15-2013 6:47 AM
Voice service has been lost 6 times (no dial tone) in the last three weeks. The voice service has now been off since yesterday night. Internet and television service is okay. Uverse support tools say that a network outage has been reported and that no attempt should be made to call someone because they can add nothing.
Before this, there have been no problems with the voice service.
There are 2 road construction projetcs going on nearby - one major. - the Willow Road construction. I suspect that the construction crews are doing something to prevent the voice service.
Does anyone know anything further about the Uverse voice problems in Northfield, Illinois?
Thank you for any information.
Solved! Go to Solution.
10-15-2013 8:18 AM
Here is an e-support article telling you how to check for outages: http://www.att.com/esupport/article.jsp?sid=KB407223#fbid=4dHZxRdsIOi
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
10-15-2013 8:31 AM
10-15-2013 9:14 AM
Thank you for your replies.
I have Uverse voice (not POTS), Internet, and television.
From what aviewer said, I think the construction is not the problem. I have called in and set up a repair appointment.
Thank you again.
10-15-2013 9:39 AM
10-15-2013 9:53 AM
Aviewr, I embarassed to say apparently I had a problem plugging my phone into the RG before. Now I plug my phone in and get a dial tone. So, it is an internal wiring problem.
The online troubleshooter said before there was an outage in the area. It is not saying that now.
I wonder why the problem is intermittent but I guess that is for the AT&T tech to resolve.
10-15-2013 9:54 AM - edited 10-15-2013 10:00 AM
larryg373 - Did you mark this as a solution? Did you find dial tone on the RG? Do you want to talk about the house wiring?
I guess we were posting at the same time. Is the phone plugged into the RG directly intermittent? The most common cause would be the handset cord is worn out - broken conductor - sometimes it touches & sometimes it does not. Maybe stretch it to see it it opens the circuit
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