Teacher
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14 Messages
Unable to Access Voicemail Features Page
Hi Everyone!
I have been on U-verse since July 14th and so far it's been great! There's been a few minor bumps however, like this:
From my account overview page, I click on the Voicemail Features link, and get redirected to a intercept page which then says:
"We're sorry, the AT&T sevice you are attempting to access is not available using the login information you provided."
I had sent a PM to customer service, but so far the problem continues. Not really a big deal to me, but it would be nice to access these features. Just wondering if anyone else has ever had this issue before.
Thanks!
JadedPixie
Scholar
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225 Messages
10 years ago
To be more specific. I log in with my AT&T/Yahoo assigned email on this page and after doing so I'm taken to my voicemail/phone settings page.
https://cprodmasx.att.com/commonLogin/igate_wam/controller.do?TAM_OP=login&USERNAME=unauthenticated&ERROR_CODE=0x00000000&ERROR_TEXT=HPDBA0521I%20%20%20Successful%20completion&METHOD=GET&URL=%2Fpkmsvouchfor%3FATT%26https%3A%2F%2Fuversecentral3.att.com%2Fuvp%2Fmyhome%2Fuverse_voice%2Fvmsettings%3FuvpaccountType%3DR&REFERER=&HOSTNAME=cprodmasx.att.com&AUTHNLEVEL=&FAILREASON=&OLDSESSION=
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Surfthru
Tutor
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6 Messages
10 years ago
Same Problem here, I have called Support 3 TIMES.
Keep saying it is my PC. I am a software engineer, so I have to tools to test this in IE9,10, Chrome and FireFox, on Windows 7 , Windows 8, MAC. All the same.
I gave support my password to debug this issue. I am documenting the issue here.
1. Login to ATT. Note: I can manage by DVR, My Internet, but NOT my Phone.
Click on either link in the red box.
2. You will be taken to this "Intercept Page" NOTE: Look at the URL it is a Sub-Domain of ATT.Com. This is NOT a virus.
2 Attachments
ATT1.png
ATT3.jpg
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Robby_ICS
Former Employee
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45 Messages
10 years ago
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Surfthru
Tutor
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6 Messages
10 years ago
I post the issue you replied to at 5:00PM after spending 30 minutes on the phone with support. They said they would call me back after testing my account 3 hours later no call.
How about you guys get one of your programmers to debug this issue that has been around for months.
**** UPDATE 1 ******
I changed my account password and now I can access phone features.
There is a pattern here. The ATT employee on this thread stated he removed is voicemail PIN and was able to get feature to work. So when accounts are first setup something is not being set, then upon changing your password, security pin, or some other security feature the access to your phone online gets enabled.
**** UPDATE 2******
The next day after posting Update 1 above, back to the same old problem It does not work.
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Surfthru
Tutor
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6 Messages
10 years ago
IT WAS TOO GOOD TO BE TRUE.
I was able to manage my phone online for 1 day.
That was it, IT DOES NOT WORK AGAIN!
But ATT do you care? Sure does not seem so.
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JadedPixie
Scholar
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225 Messages
10 years ago
Is using the email AT&T assigned you all to sign in instead of a username you may have created only working for me?
At first the AT&T social media person told me to use the email address that I got emails from AT&T sent to but that didn't work for me so I got the idea to use my at att.net email and it worked. It would probably work with any legacy email addresses too.
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Surfthru
Tutor
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6 Messages
10 years ago
I use my ATT Email.
Plus after many hours on the phone (as shown in a previous post) it worked last night, but now right back to the same old problem. What a joke.
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JadedPixie
Scholar
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225 Messages
10 years ago
I used an username before and that's how I started running into this message but after using the email the issue stopped. I wonder why it works for some and not others? Have you tried posting on Facebook or sending a PM to @ATTHelpForums or @ATTU-verseCare here?
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Surfthru
Tutor
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6 Messages
10 years ago
JadedPixie,
I have been on a call and chat pushing 4 hours. Now, late last night I actually had somone call me and I walked them through the problem (yet again).
I emailed AT&T Investor Relations. Maybe they can light a fire and get this fixed.
I should not have to continue to jump through hoops contacting one person after another.
What is the point of this forum if they are not even monitoring what is being said here. This issue has been around for months.
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YLDave
Tutor
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4 Messages
9 years ago
Well its a year later and the problem still exists. Does anybody at AT&T care at all?
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