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Unable to Access Voicemail Features Page

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Teacher

Unable to Access Voicemail Features Page

Hi Everyone!

 

I have been on U-verse since July 14th and so far it's been great! There's been a few minor bumps however, like this:

 

From my account overview page, I click on the Voicemail Features link, and get redirected to a intercept page which then says:

 

"We're sorry, the AT&T sevice you are attempting to access is not available using the login information you provided."

 

I had sent a PM to customer service, but so far the problem continues. Not really a big deal to me, but it would be nice to access these features. Just wondering if anyone else has ever had this issue before.

 

Thanks!

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Message 1 of 24
Teacher

Re: Unable to Access Voicemail Features Page

Update: All set now, looks like customer service took care of the issue. Thanks!

Message 2 of 24
Scholar

Re: Unable to Access Voicemail Features Page

Did they say what they did to fix this issue? It just started today for me and I've had Uverse since 2012. 

Message 3 of 24
Mentor

Re: Unable to Access Voicemail Features Page

I'm having the same exact problem.  What was the resolution?

Message 4 of 24
Scholar

Re: Unable to Access Voicemail Features Page


md_sanjose wrote:

I'm having the same exact problem.  What was the resolution?


For me I now have to use my AT&T assigned email to log into the site instead of the username I had been using before. 

Message 5 of 24
Teacher

Re: Unable to Access Voicemail Features Page

Sorry, I haven't been on the forums for a few days...so I didn't see the replies. Actually I may have spoke too soon, right after I posted it was "solved", I went back to my account overview to test it again, and it looks like I'm still having the problem, tried it again today and no dice, so it's not resolved yet.

Message 6 of 24
Tutor

Re: Unable to Access Voicemail Features Page

I have been on a Chat for 20 Minutes with a Rep.

They keep asking me "Let me access your PC"

 

I said NO.  Your site is redirecting me to an ATT Intercept Page.  I tried Chome and IE, it is not MY PC.


Then I google and find this thread.   The ATT Rep does not even know this is a know Problem.


*** Please Allow Me To Manage The Features of my Phone! ******

Message 7 of 24
Employee

Just a workaround here -

Just a workaround here -
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 24
Employee

Hover over home phone-> click on manage features

Hover over home phone-> click on manage features
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 24
Employee

This problem has started recently and att wasn't aware of...

This problem has started recently and att wasn't aware of it until we got a few responses from subscribers. They are working on it.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 24
Mentor

Re: Hover over home phone-> click on manage features

Not really a workaround , since it doesn't work.
Message 11 of 24
Scholar

Re: Hover over home phone-> click on manage features

To be more specific. I log in with my AT&T/Yahoo assigned email on this page and after doing so I'm taken to my voicemail/phone settings page.

https://cprodmasx.att.com/commonLogin/igate_wam/controller.do?TAM_OP=login&USERNAME=unauthenticated&...

Message 12 of 24
Tutor

Re: Hover over home phone-> click on manage features

Same Problem here,  I have called Support 3 TIMES. 


Keep saying it is my PC. I am a software engineer, so I have to tools to test this in IE9,10, Chrome and FireFox, on Windows 7 , Windows 8, MAC. All the same.

 

I gave support my password to debug this issue. I am documenting the issue here.

 

1. Login to ATT. Note: I can manage by DVR, My Internet, but NOT my Phone.

 

Click on either link in the red box.

 

ATT1.png

 

 

2. You will be taken to this "Intercept Page"  NOTE: Look at the URL it is a Sub-Domain of ATT.Com.  This is NOT a virus.   

 

ATT3.jpg

 

 

Message 13 of 24
Employee

For those who have an access ID, you'll hv to delete the...

For those who have an access ID, you'll hv to delete the access id for the voicemail features page to work. I tried that and that seems to hv worked. But again, it might not work for everyone because this is not a solution, just an experiment that worked for me. U can try sending a PM to community support. they might hv a solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 24
Tutor

Re: For those who have an access ID, you'll hv to delete the...

I post the issue you replied to at 5:00PM after spending 30 minutes on the phone with support. They said they would call me back after testing my account 3 hours later no call. 

 

How about you guys get one of your programmers to debug this issue that has been around for months.

 

 

**** UPDATE 1 ****** 

I changed my account password and now I can access phone features.  

 

There is a pattern here.  The ATT employee on this thread stated he removed is voicemail PIN and was able to get feature to work.  So when accounts are first setup something is not being set, then upon changing your password, security pin, or some other security feature the access to your phone online gets enabled.

 

**** UPDATE 2****** 

The next day after posting Update 1 above, back to the same old problem It does not work.

Message 15 of 24
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