- edited 02-23-2017 1:38 PM
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- edited 12-20-2016 9:42 AM
Troubleshooting your U-verse Voice Service
No Dial tone
Can't Make or Receive Calls
Phone Features Not Working
11-29-2016 1:05 PM
After converting from AT&T (legacy) landline to Uverse Voice, 3-way calling no longer works. I've called customer service several times and they have indicated that I am not initiating the service correctly. I follow the instructions per the website. After the 3rd party answers the call, I press Flash to conference all 3 parties but the call is dropped and disconnected. This last customer rep said that I need a new phone which supports 3-way calling or conferencing. This sounds like a bunch of crap from someone who probably has no clue to fix my problem. If I needed a new phone set, the instructions on the website would mention that.
12-20-2016 9:14 AM
My U verse 3 way calling has stopped working. When the third party answers and I press flash to connect the second party, the line goes dead. Calling ATT on repeated occasions and reprovisioning the account (and modem) hasnt worked. Any suggestions?
12-20-2016 9:19 AM
I just posted on the same issue. My 3 way calling stopped working and repeated calls to ATT havent helped. An ATT tech came to my house and assured me all was good on my end.
Reprovisioning the account and modem hasnt fixed the problem, which appears to be at the ATT end.
12-21-2016 9:24 AM
12-27-2016 10:32 AM
. date 27 dec 2016 tue 1026 am PST . title . att.com Internet wired or WiFi ? . I have home telephone service from att.com that is labelled as 'Phone/Internet - 2' on your web page . Is the Internet service bundled with it ? If so , is it wired or WiFi ? How do I access the service ? Thank you for answers . Sincerely , Hemarajan Shankaranarayanan Nair .
12-29-2016 11:34 AM
3-way calling still dead on multiple phones at my home. I did the 'unplug RG (NVG-510) for one minute before powering up' with no success. Also, did the 'factory reset' (hold down button under power outlet on RG for 30 seconds+) with no success. I talked to an AT&T Care specialist who said that 3-way calling under AT&T U-verse Voice should function identically as Legacy (landline) Voice. I believe that the problem is at the AT&T central office. Very tired of calling AT&T support and hearing the same scripted junk from the offshore personnel saying that the issue is my fault and I should get a new phone.
01-11-2017 1:39 PM
WoW! I am currently having the same issue. It works local to local but not local to long distance. I AM following the directions exactly as it states. I have spent MANY MANY MANY hours with SEVERAL technicians trying to resolve the issue. They also told me I needed new phones #%!!! I am about ready to go back to what I had but I am sure that will be a BIG headache too. Pls let me know if they ever get the issue resolved on your end.
01-22-2017 7:08 AM
It is constant to lose connection with my UVerse home phone Message appear CHECK TELEPHONE LINE or LINE IN USE. I have tried different ways, a technician came to fix it, calls to customer service, through facebook UVerse and problem persist.
What is the advantage of monthly payments for home wiring protection, when nobody solves the problem
05-10-2017 10:52 PM
when I dial/ call some number from a different phone I hear the other person talking with a busy single in the background/ when I use another phone to call my own house I hear the ring but it is not ringing in the house
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