magillilnb's profile

Tutor

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6 Messages

Wednesday, April 13th, 2016 1:02 AM

There was no selection for landline forums and I have a problem with callers' IDs on my landline.

My ATT phone on my ATT network used to show caller IDs, but now it either shows "Incoming Call" or "Unavailable." I don't know why this started happening or how to fix it. 

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Official Solution

Expert

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10.1K Messages

8 years ago

@magillilnb The CID data is attached at the calling end switch & processed at the receiving end switch before sending on to you. Sounds like a failure at the the att receiving end that was fixed.

 

Another possibility is that your house wiring had a fault that distorted the CID & your CID reader could not read it. Or the  RG got clogged up.

 

If it happens again, do a pull the plug reboot of the RG & connect a phone/reader direct to the RG to eliminate house wiring.

Accepted Solution

Official Solution

ACE - Expert

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34.7K Messages

8 years ago

You have U-verse voice if:

  • If your phone is plugged into your Gateway
  • There is a line plugged into the Line1/2 port(s) on your Gateway back to the wall
  • Your phone service charges are included with your U-verse Bill
  • You have Caller ID on your U-verse TVs

 

You have POTS if

  • There is nothing plugged in to the Line1/2 port[s] on your Gateway
  • You receive a separate bill from your U-verse bill for phone service

Community Support

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6.7K Messages

8 years ago

Hi @magillilnb,

 

What model is your phone hardware? Users have found answers looking at the manual in most cases. It could be that the caller ID function is failing with the phone itself.

Tutor

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6 Messages

8 years ago

I had already done as you suggested and found the manual. I'd done all the troubleshooting suggestions. Then yesterday, out of the blue, the caller ID started working again. I don't know what caused it or what fixed it, but it's working now.

 

Thanks for your help!

Community Support

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6.7K Messages

8 years ago

Glad to see and we appreciate the feedback.

 

ATTU-verseCare

Tutor

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6 Messages

8 years ago

What does "RG" stand for?

 

Thanks.

ACE - Expert

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27.6K Messages

8 years ago

Residential Gateway = Modem

ACE - Expert

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34.7K Messages

8 years ago

The RG is something you would have if you had U-verse Voice.  If your landline is POTS (Plain Old Telephone Service), then you don't have one and that note doesn't apply.

Tutor

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6 Messages

8 years ago

I have Uverse but what is Uverse Voice?

Expert

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20.4K Messages

8 years ago

@magillilnb  


@magillilnb wrote:
I have Uverse but what is Uverse Voice?

That is ATT's VOIP that uses an RG to connect. 😉

 

Chris
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