Tutor
•
6 Messages
There was no selection for landline forums and I have a problem with callers' IDs on my landline.
My ATT phone on my ATT network used to show caller IDs, but now it either shows "Incoming Call" or "Unavailable." I don't know why this started happening or how to fix it.
Accepted Solution
Official Solution
aviewer
Expert
•
10.1K Messages
8 years ago
@magillilnb The CID data is attached at the calling end switch & processed at the receiving end switch before sending on to you. Sounds like a failure at the the att receiving end that was fixed.
Another possibility is that your house wiring had a fault that distorted the CID & your CID reader could not read it. Or the RG got clogged up.
If it happens again, do a pull the plug reboot of the RG & connect a phone/reader direct to the RG to eliminate house wiring.
0
0
Accepted Solution
Official Solution
JefferMC
ACE - Expert
•
34.7K Messages
8 years ago
You have U-verse voice if:
You have POTS if
0
0
ATTU-verseCare
Community Support
•
6.7K Messages
8 years ago
Hi @magillilnb,
What model is your phone hardware? Users have found answers looking at the manual in most cases. It could be that the caller ID function is failing with the phone itself.
0
0
magillilnb
Tutor
•
6 Messages
8 years ago
I had already done as you suggested and found the manual. I'd done all the troubleshooting suggestions. Then yesterday, out of the blue, the caller ID started working again. I don't know what caused it or what fixed it, but it's working now.
Thanks for your help!
0
0
ATTU-verseCare
Community Support
•
6.7K Messages
8 years ago
Glad to see and we appreciate the feedback.
ATTU-verseCare
0
0
magillilnb
Tutor
•
6 Messages
8 years ago
What does "RG" stand for?
Thanks.
0
0
skeeterintexas
ACE - Expert
•
27.6K Messages
8 years ago
Residential Gateway = Modem
0
0
JefferMC
ACE - Expert
•
34.7K Messages
8 years ago
The RG is something you would have if you had U-verse Voice. If your landline is POTS (Plain Old Telephone Service), then you don't have one and that note doesn't apply.
0
0
magillilnb
Tutor
•
6 Messages
8 years ago
0
0
mibrnsurg
Expert
•
20.4K Messages
8 years ago
@magillilnb
That is ATT's VOIP that uses an RG to connect. 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
0
0