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Recent Changes Regarding Battery Backup

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Recent Changes Regarding Battery Backup

BBU.png

Battery Backup Units will NO LONGER be installed with new installations for both Residential and Business U-verse Voice customers.

If you would like a Battery Backup Unit, kindly visit this site for more information on Purchase, Installation, and Setup tips.



If you need assistance with your already owned Battery Backup Unit, visit this site for more information



by ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 28
Community Support
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Accepted by topic author Community Support
Accepted by ATTU-verseCare
‎09-30-2015 1:39 AM

Re: Recent Changes Regarding Battery Backup

Battery Backup Units will NO LONGER be installed with new installations for both Residential and Business U-verse Voice customers.

If you would like a Battery Backup Unit, kindly visit this site for more information on Purchase, Installation, and Setup tips.

 

If you need assistance with your already owned Battery Backup Unit, visit this site for more information

 

For more information, visit the AT&T U-verse Voice and TV Terms of Service

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 28
Contributor

Re: Recent Changes Regarding Battery Backup

Recently my Router that was installed when I first signed up for Uverse Phone and Internet had a back up battery.....The red light would flash when the power went off. For some reason the router went bad and I returned it per ATT. They sent out a new router and the replacement unit has no battery back up.....The power went off the other day and I noticed no red light was flashing. I called technical support and they said they don't have battery back up's. That's nice! Now when the power goes off on the Island my alarm system goes down, and two alarm contorl pads starts beeping.  I might add the ATT site shows you now have to buy a external back up unit. I feel cheated now!!!!!!!!

 

 

Message 3 of 28
ACE - Expert

Re: Recent Changes Regarding Battery Backup

As stated earlier, battery backups (BBU) are NO LONGER PROVIDED by ATT. 

 

Either buy one or don't. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 28
Contributor

Re: Recent Changes Regarding Battery Backup

Then ATT needs to remove the name "Battery"
on their Routers they are sending out to replace those that fail. That's my .02 cents!

Message 5 of 28
ACE - Expert

Re: Recent Changes Regarding Battery Backup

The newer RG's still have a slot for an internal backup battery that will power the VOIP features of the RG when power is lost.  AT&T simply no longer fills that slot for you.  However, you can still purchase a battery and install it and have battery backup for your U-verse Voice service.

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 28
Tutor

Re: Recent Changes Regarding Battery Backup

And AT&T will be glad to supply that battery for an exorbitant $39.95 !!!

Message 7 of 28
Professor

Re: Recent Changes Regarding Battery Backup

Just out of curiosity, is there a reason you can't remove the battery from the unit you are replacing, and install it into the new unit?

Message 8 of 28
Contributor

Re: Recent Changes Regarding Battery Backup

I guess you could if you had it. I had no idea the new unit replacement would be without a battery in place. ATT should say something about sending out replacement units without batteries. I am not sure how to get into this new unit.


Message 9 of 28
Tutor

Re: Recent Changes Regarding Battery Backup

Message 10 of 28
Tutor

Re: Recent Changes Regarding Battery Backup

This is a cynical, dangerous and money grubbing policy NOT communicated to consumers.  AT&T is routinely removing all older routers with a backup battery on service calls even when there is nothing wrong with the older router.  They do NOT tell the customer that the new router lacks a backup battery.  I did not change to VOIP until I was assured the VAP2500 router they would install had a battery backup.  Yesterday the tech removed my perfectly good 2500 router (I was not home, my wife was) and replaced it with a 5268 with no battery backup.  I discovered it lacked a battery because I checked the specs and we had another technician out the very next day, whom I asked point blank.  One day after the fact and AT&T would not return my old router.  If this happens to you, it's possible you will believe the new router still has a battery backup, until you lose telephone service when the power goes out.  They do not tell the consumer this because they understand no rational person is going to give up a perfectly good router with a backup battery for one without.  You can buy a backup battery, but that costs $40 + shipping, and it will be worthless if this router goes bad or gets removed without you knowing it.  While waiting for a battery backup you will be vulnerable.  Shame on AT&T.  I've filed a complaint with the FCC.

Message 11 of 28
Tutor

Re: Recent Changes Regarding Battery Backup

Correction, I don't know the model of the router that was removed.  The VAP2500 is a WAP that is still part of my setup.

Message 12 of 28
ACE - Expert

Re: Recent Changes Regarding Battery Backup


@SqStSm wrote:

This is a cynical, dangerous and money grubbing policy NOT communicated to consumers.  AT&T is routinely removing all older routers with a backup battery on service calls even when there is nothing wrong with the older router.  They do NOT tell the customer that the new router lacks a backup battery.  I did not change to VOIP until I was assured the VAP2500 router they would install had a battery backup.  Yesterday the tech removed my perfectly good 2500 router...


I quit reading here.  Because a VAP2500 is not a router.  It is a Wireless Access Point that is used for Wireless TV Receivers.  If you don't know that much about your configuration, if you don't know that you can go to Best Buy and purchase a perfectly capable UPS system to plug your 5268ac into, then I'm not sure what else to tell you.  Except that you could actually just purchase the backup battery that the 5268ac can have... here

 

Since I don't know what Gateway they actually replaced (and you never stated), I cannot speak to what reasons they may have had for upgrading your gateway to the much newer and more capable 5268ac.

 

EDIT: Yep, I see that you saw the error of your ways right before I posted this.  Also I want to point out that this change in policy was published last July when it took effect.  In fact, your reply is posted to one such notice.  Ah, the irony.

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 28
Tutor

Re: Recent Changes Regarding Battery Backup

This is a cynical, dangerous and money grubbing policy NOT communicated to consumers.  AT&T is routinely removing all older routers with a backup battery on service calls even when there is nothing wrong with the older router.  They do NOT tell the customer that the new router lacks a backup battery.  I did not change to VOIP until I was assured the VAP2500 router they would install had a battery backup.  Yesterday the tech removed my perfectly good router (I was not home, my wife was) and replaced it with a 5268 with no battery backup.  I discovered it lacked a battery because I checked the specs and we had another technician out the very next day, whom I asked point blank.  One day after the fact and AT&T would not return my old router.  If this happens to you, it's possible you will believe the new router still has a battery backup, until you lose telephone service when the power goes out.  They do not tell the consumer this because they understand no rational person is going to give up a perfectly good router with a backup battery for one without.  You can buy a backup battery, but that costs $40 + shipping, and it will be worthless if this router goes bad or gets removed without you knowing it.  While waiting for a battery backup you will be vulnerable.  Shame on AT&T.  I've filed a complaint with the FCC.

Message 14 of 28
Tutor

Re: Recent Changes Regarding Battery Backup

I corrected my post with a note that the VAP2500 was a WAP.


Message 15 of 28
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