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Phone assist did not provide what was asked for.

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Phone assist did not provide what was asked for.

I asked for AT&T UNLIMITED NATIONWIDE℠ CALLING ONE over a month ago and as of my second bill since then there has been no change. I need an other way to get this done. It's not available on my account controls.

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Message 1 of 5
ACE - Master

Re: Phone assist did not provide what was asked for.

Not knowing your details, I can't find a link for that plan, but there is an unlimited LD calling plan you can find here

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 5
Contributor

Re: Phone assist did not provide what was asked for.

Yes, the plan I mentioned is listed there,,,,,,,,,,,,,,,,,but how do I request a change if the phone assist won't do it? 

Message 3 of 5
ACE - Master

Re: Phone assist did not provide what was asked for.

 The link gives you an 800 number and an online sign up.  I can't find any reference to "Phone Assist" with a forum search or an online search.  So if the information contained in the link for getting the service isn't what you're looking for maybe someone else knows what it is. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 5
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Accepted by davidbk
‎10-29-2018 1:18 PM

Re: Phone assist did not provide what was asked for.

Hello @johnkerr25

We understand you want to change your home phone service plan.

You will need to call in by phone to make those changes here is a page that has that information.

Let us know if that helped you.

Charles, AT&T Community Specialist


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