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Not Receiving Calls & The Do Not Disturb Feature - Digital Phone

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Not Receiving Calls & The Do Not Disturb Feature - Digital Phone

Phone1.png

 

Digital Phone - Do Not Disturb Call Feature

 

We understand that some of our members are not receiving phone calls. This could be related to a feature known as Do Not Disturb. This feature prevents all incoming calls from ringing through, giving callers a busy signal. In some instances, this feature is turned on inadvertently.


You have two options to setup this feature:


Using Your Home Phone

To turn on the Feature Dial: *78#
To turn off the feature: Dial 79#

 

On The Via The Customer Portal

1. Go to the Online Portal.
2. Scroll down until you see Featured Controls.
3. Click on Do Not Disturb.
4. Select On to enable the feature, Off to disable the feature.
5. Select Save.

 


-ChrisZ, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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‎07-28-2017 10:39 AM

Re: Not Receiving Calls & The Do Not Disturb Feature - Digital Phone

Do you need some downtime from phone calls? Are you not receiving calls? Learn about our Do Not Disturb Digital Phone Feature!

 

-ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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