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Re: Re: Nomorobo block

Employee

Nomorobo block

I have UVerse nomorobo feature and my daughter was using a widget app to speed dial me. Nono has apparently identified her number as a Robo dialed and now blocks her even if she dials direct. How can I unblock her?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 5
Administrator
Solution
Accepted by topic author Employee
Accepted by bw3812
‎06-19-2018 4:14 PM

Re: Nomorobo block

Hi @bw3812,


Thank you for brinigng this to our attention! Let's make sure we work together to get to the bottom of this matter. 


We invite you to check out this awesome support article. Once here, you will be directed to a page which will allow you to report the number which was accidentally blocked. 


I hope you find this information helpful. Have a great rest of your day!


Vanessa, AT&T Community Specialist 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 5
Employee

Re: Nomorobo block

Thanks - I was able to set up a login to NOMORobo and was able to whitelist my daughters number. I have not received a reply from them, but she was able to call last night without being sent to voicemail.

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 5
Highlighted
Administrator

Re: Re: Nomorobo block

Hello @bw3812,


Thank you for providing an update on this matter. We certainly understsand how important your concerns are. It is great to hear your daughters line was able to make a call through. If you are unable to hear back from the support service, please feel free to reach back out and we can definitely take a closer look into this on our end.


I hope you have an amazing rest of your day!


Vanessa, AT&T Community Specialist 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5
Community Manager

Re: Re: Nomorobo block

I would like to thank everyone for taking the time to post your comments and opinions related to this subject, and a great solution!

 

This topic is now closed. To discuss a new topic, please use the "Ask A Question" button above.

 

Thank you,

Dmitriy


Rethink Possible


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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