08-12-2018 4:13 PM
I have a traditional non-Uverse non-Internet landline. I have voicemail on that line. Right now, it picks up too quickly. I want to increase the number of rings before it picks up. There are NO accessible instructions about how to do this on the AT&T website. An AT&T "chat" advisor gave me a number to call. After being told my "expected hold time is less than one minute" I was kept on hold for literally over a full hour before I gave up. Please help! And, again, before directing me to some "article" or "instructions" - please pay attention to this: I AM TALKING ABOUT A NON-UVERSE NON-INTERNET OLD-SCHOOL LANDLINE. So please do not refer me to U-Verse voicemail instructions because they do not apply! Thank you!
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08-12-2018 11:26 PM
There are no prompts regarding increasing the number of rings before voicemail picks up.
08-13-2018 7:11 AM
Can you tell us what prompts you hear after dialing *98?
08-13-2018 9:38 AM
I’ve explored the menu fully, including “Administrative Options” and there are no prompts regarding setting the number of rings before the voicemail picks up.
08-13-2018 10:48 AM
If you dial the voicemail access code for residential traditional landline and the prompts don't get you to where you set the number of rings before voicemail answers you have no choice but to work with AT&T's tech support. Note that some features vary some in different locations, but if you're getting to the prompts there's not much more you can do.
08-13-2018 10:52 AM
This is all that I can find on setting up a traditional landlines voicemail, after set up the prompts should all be available.
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