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Faxing with ATT uverse voip

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Faxing with ATT uverse voip

Has anyone been able to use their fax with ATT's voip line. I have tried several times with ATT and HP. The conclusion is this is a real problem. This was not mentioned when I purchased the uverse bundle.

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Message 1 of 9
Expert

Re: Faxing with ATT uverse voip

Faxing with any VOIP service can be problematic depending on the fax machine.  Review the fax machine's owner's manual to see if any settings need to be adjusted when using VOIP service.

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Professor

Re: Faxing with ATT uverse voip

I have been using my fax machine without issues, as TG suggested, check the owners manual, sometimes lowering the machine's baud rate to 9600 will help. But be advised, there are machines that are not compatible with VOIP service and that will usually be stated in the manual.

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Message 3 of 9
Mentor

Re: Faxing with ATT uverse voip

I have a HP 6310 Officejet All-In-One and have no problems faxing with U-verse voice.

Message 4 of 9
Expert

Re: Faxing with ATT uverse voip

I have pre 1990s fax maching that has worked from day 1 of having Voip service.

Message 5 of 9

Re: Faxing with ATT uverse voip

I haven't had any problems faxing over U-verse voice either. I also just transfered my service to Ooma and that works well with fax too (over U-verse internet)...

Message 6 of 9
Tutor

Re: Faxing with ATT uverse voip

Apparently I can not fax over AT&T;s U-verse phoneline either.  However, I can fax through Magicjack connected to a computer wi-fi'ed to the residential gateway just fine.

Message 7 of 9
Contributor

Re: Faxing with ATT uverse voip

I'm not sure I would call this solved.  Sounds more like "unsolvable" with current equipment, which is very aggravating since I was not told this upfront.  Now I have no fax capability without additional expense. Thanks a lot AT&T.

Message 8 of 9
Tutor

Re: Faxing with ATT uverse voip

I had the same problem.  Since my desk phone (which is connected to the copier/printer/fax) worked fine, I assume the cables were plugged into the machine correctly.  I assumed the phone would not work if the cords were plugged in wrong.  Well I was wrong.  The line from my physical desk telephone should be plugged into port "2 - ext" of the copier/printer/fax and the line from the wall port should be plugged into port "1 - line" of the copier/printer/fax.  Fax works fine now, at 14400.  I would not have mixed them up on my own, so either the tech did it or he left them unplugged and I plugged them in wrong.  Since the phone line on my desk worked, I thought it was all good.  Lesson learned!

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